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Customer Service Officer

3 months ago

Taunton, Somerset, United Kingdom Matching Staff Solutions Ltd Full time
We are seeking a Customer Service Officer. This is a contract from June until January 2025. This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of services including elections, waste, housing,

parking and childrens service to name a few.
Monday to Friday 08:30am - 17:15pm - hybrid work, 2 days in the office. Based in either Taunton, Yeovil or Bridgwater.
The Role

Your main duties will include:
Provide advice and guidance to customers and members of the public requesting support predominantly through the telephone. Face to face, email and digital customer interactions can also be involved.
Customers can contact between 08:30am and 17:15pm so work pattern will be between these hours.

Handle each enquiry with care and understanding, offering quality support and guidance before and in lots of cases instead of transferring the customer to a specific service teams.

The Candidate

The ideal candidate will have:
Excellent customer service skills including listening, empathy, understanding and kindness.
Excellent all round communication skills including strong telephone manner.
Confidence and resilience to handle high volume, sensitive and emotive transactions.
Good computer skills, confidence to learn new systems and use multiple technologies.

What you will receive in return:
Pension contributions
Weekly pay
Online payslips
Pay rate of £12.38 an hour