Front of House Team Leader

3 weeks ago

Canary Wharf, United Kingdom The CUBE, Canary Wharf Full time

JOB DESCRIPTION - Front of House Team Leader,

THE CUBE at Canary Wharf, London

Job Title: Front of Team Leader - THE CUBE at Canary Wharf, London

Location: Canary Wharf, other sites for training and working if required

Responsible to: Front of House Manager, Front of House Supervisor - THE CUBE at Canary Wharf

Responsible for: Cleaning Team Leaders and front of house and cleaning operational staff.

Main Purpose/Function of Job: Front of Houe Team Leader of a premium competitive socialising and entertainment attraction located in the heart of Canary Wharf’s busy business district.

Main Duties:
Ensuring high performing operational management and financial efficiency of the front of house and cleaning departments, and the maximisation of revenue generation, and high levels of customer satisfaction.

Ensuring efficient customer throughput, maintenance of customer service, experiential and front of house quality standards that are reflected, and increasing repeat business.

To work closely with the senior team to provide effective support to promote the delivery of a world class front of house operation with outstanding food, drink and general cleaning and presentation standards.

To ensure we effectively manage disposable / consumable items to optimise gross profit performance and minimise wastage.

To ensure we manage stringent cleaning, food safety and HACCP procedures that create high levels of presentation and best practice, supporting the achievement of a 5-star food hygiene Scores on the Doors rating.

To ensure the cleaning specifications achieve the agreed performance levels and service standards.

Working with the senior team regarding motivating and leading for performance a front of house team of 17+.

Operational Responsibilities

Having responsibility for day-to-day operations of the front of house and cleaning departments including leadership of the front of house and cleaning staff.

Ensuring the front of house areas are open and operating in line with MG requirements.

To work closely with the senior team to contribute quality ideas to develop and improve the front of house operations and overall customer experience.

Adhering to all operational policies and procedures provided by the Front of House Manager.

Providing feedback on policies and procedures for improved operational effectiveness of;
Bars.

Kitchen

Maintenance and cleaning.

Health & Safety

Group Bookings.

EPOS, booking, ticketing, ordering and other systems.

Ensuring that consumable, disposable and cleaning chemical stock level systems are monitored appropriately.

Ensuring front of house operations hold adequate, but efficient, levels of stocks and minimise wastage.

Working alongside the F&B senior team, implement consistent high standards of the bar and food menus and adhere to venue guidelines.

Working closely with the Cleaning Manager and cleaning team to ensure the cleaning standards in all front of house areas are consistently monitored.

Ensuring the front of house areas remain well-maintained, clean and achieves the daily requirements of all operational procedures.

Work closely with other departments to ensure the F&B service is closely coordinated and cohesive.

Working with the senior team to develop world class service standards in all areas.

Closely adhering to the brand guidelines for all aspects of bar and food service.

Under the guidance of the Front of House Manager, assist with the training of new employees in conjunction with MG guidelines.

Working constructively with the senior team to action the findings of mystery shopper visits, spot checks, surveys and other feedback, including reviews.

Trouble shooting and suggesting creative solutions to any arising issues.

Work with the front of house team to ensure all Health & Safety and HACCP procedures are effectively monitored, along with the achievement of 5-star food hygiene ratings.

In conjunction with the maintenance team, assist with the monitoring of all pre-planned and reactive maintenance, and statutory compliance in the front of house areas.

To consistently achieve the performance criteria for the Mystery Shopper scheme.

Budget responsibilities

Efficiently implementing front of house operational budgets defined by the Front of House Manager.

This will require proactive minimisation of costs and expenses, including the effective use of operational procurement systems and stock management.

Support with the achievement of GP targets, labour margins and other agreed KPIs under the direction of the senior team.

Responsibilities for Human Resource management and development

Assist with the training of new employees.

Ensuring employees work productively and have opportunities to develop within the front of house and wider venue.

Under the guidance of the Front of House Manager, ensure the cost effective deployment and monitoring of operational staff.

Monitoring staffing levels to ensure they remain appropriate, sufficient and in line

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