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Customer Service
4 weeks ago
Impression Recruitment are supporting our amazing client in their search for a
**As Customer Service & Supply Chain Administrator you will be responsible for**:
- Ensure that exceptional levels of customer service are provided at all times.
- Inputting supply chain and stock data onto the internal system.
- Processing supplier stock orders and coordinating until received.
- Process orders on the internal system and utilise opportunities to sell additional products.
- Ensure that the product sample process is coordinated accurately and efficiently.
- Regular communication with suppliers regarding supply chain queries.
- Maintenance of internal product listing book.
- Deal with pre and post purchase queries, ensuring each query is resolved in a timely manner.
- Preparation and coordination of product photography sessions.
- Action any customer complaints, escalating where required.
- Resolve any order amendments or delivery issues that may arise.
- Work towards customer service goals and service level KPI’s.
**Skills/Experience Required**:
- Ability to coordinate a busy workload in a fast paced environment.
- Good IT skills - MS Office.
- Excellent communication skills.
- Proactive nature, and demonstrate a willingness to learn.
- Administration or customer service experience advantageous but not essential
In return the Customer Service & Supply Chain Administrator will receive a salary of between £20,000 - £24,000 per annum plus an excellent set of benefits that include; annual bonus (dependent on company performance), hybrid working, 25 days holiday, free health benefits and regular social activities This is a full time position working Monday - Friday. If you are looking to work for a company that you will make you feel at home and help you progress your career, then look no further
**APPLY NOW
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