Customer Sales Associate

5 months ago

Newcastle upon Tyne, United Kingdom Salesify Inc. Full time

As a Customer Service Associate, you will play a crucial role in representing our company and ensuring that every customer who walks through our doors has a positive experience. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing assistance in a friendly and professional manner. Your role will involve interacting with customers in person and over the phone, as well as handling various administrative tasks to support our customer service operations.

**Key Responsibilities**:
**Customer Assistance**: Greet customers with a warm and welcoming attitude, actively listen to their needs, and provide accurate information about our products/services.

**Issue Resolution**: Effectively resolve customer complaints, concerns, or problems in a timely and satisfactory manner, ensuring their needs are met to the best of your abilities.

**Product Knowledge**: Maintain a deep understanding of our products/services, features, and benefits to effectively assist customers and answer their questions.

**Sales Support**: Identify potential sales opportunities and promote additional products or services to customers when appropriate, contributing to revenue growth.

**Administrative Tasks**: Assist with administrative duties, such as data entry, appointment scheduling, and maintaining customer records in our database.

**Maintain Cleanliness**: Ensure the customer service area is clean, organized, and stocked with necessary materials for a smooth operation.

**Compliance**: Adhere to company policies, procedures, and ethical standards, including privacy and security protocols.

**Qualifications**:

- High school diploma or equivalent (some college coursework preferred).
- Prior customer service experience is a plus.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and a friendly, approachable demeanor.
- Basic computer skills and familiarity with customer service software/tools.
- Ability to multitask and work efficiently in a fast-paced environment.
- Problem-solving skills and a willingness to go above and beyond to meet customer needs.
- Flexibility to work evenings, weekends, and holidays as needed.

**Benefits**:

- Competitive wage (or salary).
- Employee discounts on company products/services.
- Training and professional development opportunities.
- Friendly and supportive team environment.
- Opportunities for advancement within the company.

Pay: £750.00-£1,200.00 per week

**Benefits**:

- Employee discount

**Experience**:

- Sales: 1 year (required)

Ability to Commute:

- Newcastle upon Tyne (required)

Ability to Relocate:

- Newcastle upon Tyne: Relocate before starting work (required)

Work Location: In person

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