Customer Service Advisor

3 weeks ago


Reading, United Kingdom Thames Water Utilites Full time

Our customers are at the heart of our business, and we’re passionate about everything we do to support our customers, communities, and the environment, which is why our **Customer Service Advisors** are so important to our business.

As a **Customer Service Advisor **in our Operations team, you'll be the first point of contact for our customers and the voice of Thames Water. You’ll help our customers by listening and providing the right information to help them with their queries. You'll be an effective communicator, informing customers of the process as you go along, and taking notes on each case whether it be a water leak or a sewer blockage.

You’ll be working alongside like-minded people in our busy Customer Service Centre in Kemble Court, Green Park, Reading, which is located just off the M4 and a 20-minute bus ride from central Reading. We have a canteen which serves fantastic hot and cold food and great tea and coffee too

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open. **Our working hours are 36 hours a week, between 6 am - 10 pm Monday to Friday with 1 Saturday in 3. This also includes bank holidays.**

**_ We are offering a salary starting from £21,350 (plus a 10% shift allowance) rising to £23,000 (plus a 10% shift allowance) in 18 months._**

Don’t worry if you haven’t done this before as we have a 7-week training and development programme to help you deliver exceptional service to our customers. Throughout this period, you'll have the dedicated support of experienced advisors who are solely focused on you.

**What we’re looking for**
- A passion for customer service
- A great telephone manner with good written and verbal communication to interact with our customers
- Enthusiasm and a great team player
- Willingness to learn and progress
- Good IT, listening, and problem-solving skills
- An ability to work within a fast-paced and sometimes pressurised environment

**What’s in it for you?**

This is a fantastic opportunity to make a difference and you’ll be working with like-minded people who have customers at the heart of everything they do. We’re committed to giving you great training and we’ll make sure you have everything you need to thrive in this role.



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