Customer Service Advisor
1 month ago
Starfyn Recruitment are working with a leading drinks distributor and one of the fastest growing, privately owned businesses in the UK. The aim, to provide the best customer service in the industry.
They are a business that is built on their relationships and reputation and their customers are at the heart of everything they do. Alongside partners, staff are integral to helping create the amazing service they deliver.
Employing over 1000 people and with over 12 depots across the UK, this is a very exciting time to join
**Customer Service Advisor**
**Location - Reading area**
**Salary - £20,000-£24,000 + bonus**
**Job purpose**
Receiving a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries
Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.
**Duties and responsibilities**
- Building relationships with weekly telesales outbound customers, being a regular point of contact
- Converting incoming calls to planned outbound calls
- Ensuring high standards of customer services at all times
- Taking and inputting orders efficiently and accurately
- Solving customer service issues proactively
- Responsible for administration duties in the office
- Meet personal/ team targets.
**Experience and skills**
- Experience working within a customer service environment
- Previously made or received calls from customers, suppliers etc
- Strong eye for detail
- A team player, you will join a small department who work closely with each other
- Use of Microsoft Excel for spreadsheets and records
- Ability to use the Trinity system (training given)
- Product knowledge (training given)
**If this sounds of interest or, you know someone who might be, please contact me via or
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