Major Accounts Co-ordinator

3 weeks ago

AshbyDeLaZouch, United Kingdom MacDermid Alpha Electronic Solutions Full time

**Business Overview**:
**MACDERMID ALPHA ELECTRONIC SOLUTIONS**
Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

**SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)**
As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers’ everchanging needs. We operate globally, employ over 2,500 employees, and represent a $1.2BN (and growing) business.

**Job Purpose**:
In this role, you will co-ordinate internally and externally with customers, colleagues, and departments, to ensure the smooth and effective processing of the Customer Service Department's daily activities, and efficient processing of customer orders and deliveries.

**Responsibilities**:

- Build customer relationships and manage customer expectations in accordance with customer policy and procedures.
- Liaise with external freight providers to resolve delivery queries, including late orders, missing product, ETA's, damages and collection requests.
- Data processing via ERP system/Excel spreadsheets.
- Log, monitor and progress all customer complaints ensuring issues are resolved in accordance with company policy and procedure. Responding efficiency to discrepancies on deliveries, providing PODs and processing of freight insurance claims/credit notes.
- Process all sales orders via ERP system, ensuring relevant works orders and purchase orders are in place and manage efficient allocation of stock. Updating warehouse on available stock for picking and despatch in a timely manner. In turn ensuring warehouse has all information required to process customer picks accurately and efficiently.
- Process customer invoices via ERP system, ensuring they are issued in accordance to customer instructions.
- Have a clear understanding of the export processes to be able to support and work with Export Logistics Co-Ordinator providing assistance with administration, communication, preparation of export documentation, quotation requests and status updates of all exports and imports, as required.
- Work closely with Deputy Customer Service Manager and Head of Customer Service and Fulfilment, to ensure due dates for customers are achieved in line with company KPIs.

**Requirements & Qualifications**:

- Educated to GCSE Grade 4 in Maths & English or equivalent or through proven experience.

**Skills**:

- Good knowledge and experience of creating and issuing export documentation such as EUR1 forms, Dangerous Goods Notes and Certificates of Conformity/Analysis.
- IT literate and proficient in Microsoft Excel.

**Competencies**:

- Excellent communicator
- Exceptional attention to detail
- Customer focused
- Team player
- Pro-active problem solver
- Ability to prioritise and organise workload
- Professional and work well under pressure

**EEO Statement**:
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation

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