WMS Operations Lead

7 months ago

Lutterworth, United Kingdom Great Bear Full time

**Company Description**
Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. Great Bear is a key player in ambient 3PL with an extensive depot network and some brand new, state of the art facilities.

Great Bear is a successful business with ambitious growth aspirations and an opportunity has arisen for a confident and enthusiastic Solutions Development Manager, specialising in transport design to join our entrepreneurial and successful team.

You will lead business change as Great Bear migrates from the Autostore warehouse management system to Hardis, working with sites to communicate and embed the change.

As Operational lead you will develop strong system and process understanding during the life of the WMS pilot, becoming the primary conduit from the business into IT delivery teams for new functionality\system changes required at site or Business Unit level. Providing the operational input to IT BA’s for new requirements - contributing to speeding up the delivery methodology and reducing cost of change.

A key part of this role is to identify and manage areas of major operational process change having developed a deep understanding of the solution through direct involvement in solution design and testing. You will support colleagues during the transition to avoid impacting service to Customer and operational productivity returns to the expected levels.

This role will work directly with colleagues from shop floor to General Manager and will require stakeholder management skills to support regular interactions with Customers and Senior Great Bear Leadership.

**Role Responsibilities**:

- Document Standard Operating Procedures defining business process and system steps for Hardis WMS
- Define UAT scenario’s and complete user acceptance testing, logging defects where solution doesn’t meet with defined requirements
- Communicate changes relating to implementation of Hardis WMS to all levels within Great Bear
- Identifying opportunities where system change can drive operational improvements, efficiencies or improved stock integrity, defining requirements to deliver system functional change that delivers the improvements identified.
- Identifying areas of change requiring specific focus to mitigate operational risk during system cutover
- Review and verify the business case for system changes/enhancements.
- Liaise with IT BA’s to define requirements, test scenarios and acceptance criteria for system changes
- Support site colleagues as they adapt to using the new warehouse management system and associated process change.
- Oversee testing and quality assurance efforts to ensure the integrity and reliability of the implemented solutions.
- Identify opportunities and drive continuous improvement initiatives to optimise implementation processes and enhance overall efficiency.

**Qualifications**
- ** WMS Functional Knowledge**: Understanding of warehouse management system(s) and the ability to develop an understanding of the functional capabilities of the Hardis WMS and how the system can optimise warehouse operations.
- ** Warehouse operational and system functions**: Familiarity with operational best practices associated with warehouse operations in the industries Great Bear serve.
- ** Project Planning**: Ability to create project plans, including timelines, resource allocation, and task dependencies to support Sites through the changes driven by the implementation of Hardis WMS
- ** Risk Management**: Identifies potential risks and develops strategies to mitigate them to ensure a smooth implementation process.
- ** Stakeholder Management**: Ability to communicate effectively with different stakeholders, including warehouse staff, IT teams, and upper management
- ** Training and Documentation**: Support the development of training materials and deliver standard operating process documentation to ensure that end-users are proficient in using the new WMS.
- ** Process Analysis**: Analyse current warehouse processes and identify areas for improvement or optimization through the implementation of the WMS.
- ** Problem-Solving**: Quickly address and resolve issues that arise during the implementation process.
- ** Decision-Making**: Make informed decisions on issues related to the implementation, considering both short-term and long-term impacts.
- ** Change Implementation**: Implement strategies to manage and facilitate the transition from the old system to the new WMS.
- ** Support User Adoption**: defining strategies to ensure that the end-users embrace and effectively use the new system.
- ** Post-Implementation Evaluation**: Conduct evaluations after the implementation to identify areas to improve the implementation process

**Additional Information**
- Competitive salary
- 25 days holidays plus 8 bank holidays
- Private Health Care
- Bonus scheme
- Company car or car allowance
- Life assurance
- Retail discounts

This is a fantastic opportunity to join a personable a

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