Helpline Advisor

3 weeks ago


Peterborough, United Kingdom Royal National Institute of Blind People Full time

Job reference

REQ0001639

Date posted

03/03/2023

Application closing date

01/04/2023

Location

Peterborough - Northminster House

Salary

£20,565 per annum Hours: 36 hours per week (9-5 pm or 9.30- 5.30 pm with occasional evening working until 8 pm and Saturday 9-1 pm)

Package

26 days holiday per year (plus bank holidays), which increase with service Excellent pension scheme Full induction + ongoing support, training and development

Contractual hours

36

Basis

Full time

Job category/type

Customer Support

Job description
- **Do you enjoy working in a busy customer service call centre/helpline?**:

- **Would you like to use your telephone and communication skills to help those affected by sight loss?**:

- **Are you local to Peterborough?**

If so, we have an exciting opportunity to join our Helpline Advisor team

**About The Role**
The RNIB is the leading UK's sight loss charity, where we help blind and partially sighted people thrive. Our helpline service advises those affected by sight loss and 3rd parties (i.e. friends, family and health and social services) on a range of services, products and reading materials, including our digital Talking Books service; a free service that provides blind and partially sighted people with access to over 23,000 titles. Full training on our products and services will be provided.

Using your excellent communication skills you will make a positive impact and genuine difference. Your day to day activities will include dealing with inbound calls, supporting customers with buying products and assisting with Talking books, signposting to appropriate services and ensuring customer satisfaction, including complaint handling.

During your training, you'll work 4 days per week in Peterborough. Once your training is complete, you'll work 2 days in Peterborough and 3 at home.

**Who We're Looking For**
Key to this role will be your excellent telephone manner, effective verbal and written communication skills. You will also have good knowledge of computerised sales/service operations, as well as be a confident user of Word and Excel.
While this role will mainly be Monday to Friday, you will occasionally also work Saturday mornings (9:00am - 1:00pm)

**What We Offer**

RNIB Prides itself on being a great place to work with a range of flexible benefits and a positive, progressive culture. We offer a competitive salary, a stimulating and supportive working environment, a flexible work life balance environment, as well as a benefits package including:

- 26 days holiday per year (plus bank holidays - pro rata), which increase with service, plus one Grace day per year.
- Excellent pension scheme
- RNIB Rewards - Our employee discounts platform gives you access to offers at over 800 in-store and online retailers
- In-house training and development opportunities, including apprenticeships and management development programmes
- Flexible working arrangements - Each new member of staff will be given a laptop to make working flexibly easy

**How to Apply**

**Additional Information**

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.


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