Customer Advisor

7 months ago

Horsham, United Kingdom JoJo Maman Bébé Full time

**What we expect from you**

Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. This is where you come in - you’ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for and one we pride ourselves in upholding always. You’ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products. This could be an expectant parent, an excited grandparent or other friends or family.

Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected as this builds on customer loyalty. As such most of our stores offer Ship from Store or Click and Collect options, you will take ownership of preparing and shipping all such orders daily.

**A day in the life**:

- Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
- Preparing Omni-Channel orders.
- Liaising with customers in store or via the phone on Omni-Channel orders.
- Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
- Embracing new product knowledge or learning to increase sales opportunities.
- Actively listening to our customers’ needs and working out what the best solution is for them.
- Taking pride in keeping your store looking immaculate.

**What we look for in you**
- Previous retail, customer service and sales experience
- Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
- The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
- You’ll need a self-develop mentality and a curiosity to learn new product independently.
- We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
- You’ll be working within a small team; therefore, the ability to work in a harmonious and respectful manner is important.
- Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
- We like to keep our stores looking tip top, so you’ll have a keen eye for detail and play a key role in maintaining our standard

**Who We Are**

We’re a multi-channel retailer of maternity wear, babywear and nursery products; with nearly 90 beautiful stores in the UK and ROI. From humble beginnings, our teams have expanded to almost 900 people across all our sites

What makes us so successful? Well it’s our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer, but we haven’t forgotten our roots for providing quality and value for money. The passion we place on engaging with our customer means we are a business that can be trusted.

**Our Values**:
We believe we can add value by creating ethical employment in a business environment, which respects everything we hold important: Our people and our planet. That’s our passion

**Just to give you a taste of our culture, we’ll be looking for you to**:

- Be a brand ambassador, ensuring that our values and ethos are never compromised
- Be honest and respectful
- Work collaboratively
- Talk openly and actively listen
- Take ownership of all aspects of the role

**The benefits**
- Competitive hourly rate
- We believe R&R is important so for each year you’re with us, you have an extra day’s holiday
- Why work on your Birthday? Have it off
- Let’s celebrate doing well - encouragement schemes
- Helping plan for the future - contributory pension scheme
- Get on the move - cycle to work scheme
- Support for planning your finances - JoJo saving scheme
- Having a great time - fabulous social events
- Supporting our communities - volunteer days
- We love our products 40% discount off JoJo branded lines
- Learning environment - ongoing training and educational development initiatives

**A typical week would be 1 x 4 hour shifts and 1 X 4.5 hour shifts, however flexibility would be required in line with store requirements.**

**If you do not hear from us within 2 weeks, please assume you have been unsuccessful on this occasion.**

**Job Types**: Part-time, Permanent

**Benefits**:

- Company pension

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