Technical Support

2 weeks ago

Peterhead, United Kingdom Score Group plc Full time

**We’re looking for a Technical Support / Internal Sales Engineer to join the Score Group team based at our facility in Peterhead.**

**About Score Group**
Score Group is a specialist in precision manufacturing, valve supply, automation and management systems and provides complex engineering solutions to customers in multiple markets, including defence, nuclear, aerospace, utilities, and energy. With operations in more than 30 locations, across 5 continents, Score Group supports a global customer base.
**About the role**
Due to additional support needed for ongoing contracts we have a fantastic opportunity for a Technical Support Engineer to join our Sales team in Peterhead.
**You and the role**
If you are an individual with existing sales processing, commercial and client-facing experience who would like to broaden their technical knowledge or an individual who has a technical background within Valve and Actuation services who would like to diversify their skill set within a more commercially driven position, then this is an excellent opportunity be part of a growing company.
**What we offer**
Score Group offers an opportunity with a company that is deeply committed to helping our people to learn, upskill and develop their careers. If you are looking to develop your Inside Sales skills and knowledge within a fast-paced servicing environment, in a business with excellent growth opportunities across a range of industrial sectors and like the sound of an attractive market-rate salary, contributory pension, benefits and the opportunity to learn from great colleagues, then please review the job outline below - we’d love to hear from you

Primary responsibilities
- Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions
- Check stock for Valve solutions to satisfy client requirements
- Produce price and delivery to issue to Market Place to satisfy Client requirements
- Complete Technical and Commercial review of supplier quotations to ensure compliance with Client requirements and specifications
- Produce Sales Quotations to Client for all Valve, Actuator, and Spares requirements
- Manage all Quotations Quoted Awaiting Authorisation through to conversion or closure
- Complete Contract Review for new supply activities
- Produce Purchase Requisition for procurement of Valve, Actuator, and Spares to satisfy new supply activities
- Produce Picklist and issue work instruction to Production for new supply activities
- Co-ordination and interface function for all aspects of the Score organisation to ensure all materials are delivered in a timely manner
- Checking and ensuring the accuracy of status reporting as per clients requirements
- Technical assistance and resolution of QA goods in and goods out issues in a timely manner
- Provide technical support to the customer for valve and actuator related issues
- Correspond and communicate professionally with both internal and external clients
- Update and utilise company systems - electronic and paper based
- Contribute to the training and development of Contract Support Trainees
- Any other reasonable duties as required to meet the needs of the business

**Qualifications**:
Experience

Behaviours and skills

**Opportunity for all**
**Application process**
**Closing date**

*
S**uccess |** **C**ommitment | **O*wnership |** **R**espect | **E**xcellence

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