Desktop Support

5 days ago


Milton Keynes, United Kingdom Walters People Full time

**Desktop Support Analyst - Milton Keynes - £25K to £35K**

Robert Walters is working in partnership with a Global Engagement Solutions brand and we are looking for a talented Desktop Support Analyst. You will be responsible for provide 1st and 2nd line IT Support to all the organisations associates in their useof desktop computing and telephony equipment. This includes installation, upgrades and maintenance to ensure optimal performance of all the brands owned equipment.

You will also troubleshoot and resolve technical problems in a timely manner or escalate them to 3rd line support where required.

**Responsibilities**:
To include, but not be limited to, the following:

- Provide support for the IT desktop environment including PCs, VDI desktops, laptops, telephones and peripherals.
- Monitor and respond to service requests via the helpdesk system.
- Enforce and monitor all aspects of desktop security as required.
- Provide support to users of IT equipment and arrange basic training as required.
- User administration in Active Directory.
- Carry out technical tasks as requests as directed including assisting in administration and maintenance of the backups.
- Creation of user guides and documentation as appropriate.
- Maintaining the asset management system.
- Support office desk moves ensuring all computer equipment is moved safely and with mínimal downtime to users.

**Skills**

The experience, skills, and personal attributes required of the job holder include, but are not limited to:

- Minimum 2 year's desktop support experience.
- Experience of using help desk software.
- Knowledge of basic IT security, preferably within an ISO27001 environment but not essential
- Customer service focus.
- Good at documentation and process control.
- Excellent verbal and written communication skills.
- Thrives in busy and challenging environment.
- Can work on own initiative.



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