Concierge Hospitality Host

4 weeks ago

London, United Kingdom Selfridges Full time

Job Introduction
Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff

**Rewards and benefits**

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
- Generous annual leave that increases with length of service
- Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
- Defined pension contribution scheme
- Generous bonus and/or commission scheme
- Enviable team member discount including sale previews and double discount days
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
- Subsidised gym memberships
- Annual travel pass and cycle-to-work schemes
- A sustainable car salary sacrifice scheme
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
- Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
- Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail

A bit about the role
The Hospitality Host is a great communicator making everyone feel special when they meet you. We know service is at the heart of retail and this role is instrumental in ensuring we engage with the top clients of Selfridges, always putting their needs first.

As a Hospitality host you will do much more than just meet expectations. Instead, you’ll provide a bespoke service to clients from all over the world, while you take enormous pride in maintaining our high standards. You will be responsible for the service delivery within one of our private spaces. The role is varied including meeting and greeting our clients, hosting them in our private spaces and serving each client with passion, knowledge, and attention to detail. Our lounge and suites are a place for our clients to feel at home so it’s important these standards are maintained throughout the day. You will have strong relationships with many stakeholders in the business allowing you to deliver the wants and needs of our clients. Working in the Services Department, you will support our Concierge Consultant team, ensuring the clients journey is smooth and each client leaves our department happy always looking forward to their next visit with us.

A bit about you
You have a genuine passion for hospitality and service. You have experience in working within the hospitality or service sector. Bringing your personality to the customer experience, you will always look to genuinely connect with each customer, while thinking creatively to bring their extraordinary shopping experience to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your impeccable service skills in order to offer quality and reassurance to all of our customers.

A bit about us
**Everyone is welcome**

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

**Our awards cabinet**

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Su

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