Sales Consultants

5 months ago

Hounslow, United Kingdom Careers Site Full time

Christian Dior Couture offers more than a beautiful brand to their clients; inviting them to be part of the heritage, to share the passion for luxury and to be part of the Dior family. They look for the same desire in their employees, to have enthusiasm and passion about being part of the House of Dior.

Christian Dior is currently looking for Sales Consultants with expertise in luxury retail, to develop client relationships and to become a specialist in Dior Couture.

**Responsibilities**:

- To greet, serve and advise customers, giving the highest standard of customer service at all times
- Develop loyalty with the customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales
- To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
- To deal effectively with customer complaints by liaising with the line manager when necessary
- Ensure knowledge of sales targets and department performance on a daily and weekly basis
- Follow all stock management procedures
- Support the team to maintain the highest standards of housekeeping and display within the department
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store
- Take all actions necessary to maximise security and prevent theft of product
- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
- Participate in team meetings and make a positive contribution
- To carry out any additional duties as directed by the management team

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