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Home Ownership Assistant

4 months ago

Saffron Walden, United Kingdom HASTOE HOUSING ASSOCIATION Full time

**Home Ownership Assistant - Saffron Walden**

**Salary**:£27,000 per annum (full time) £13,500 per annum (part time)

**Hours**:35 hours (full time) or 17.5 hours (part time) to be worked over a minimum of 3 days between Monday and Friday.

**Location**: Hybrid (Primarily home-based with one day per week in our Saffron Walden office)

**Benefits**:24 days excluding UK Public/Bank Holidays (pro-rata for part time) plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension plus more.

**About us**:
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.

We’re passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives then we want to hear from you.

**The role**:
We are looking for a Home Ownership Assistant, to be based from our Saffron Walden Office.

As a member of our Home Ownership Team, you will be responsible for assisting the Home Ownership Manager in delivering services directly to leaseholders and freeholders. You will deliver a range of services to our residents, including:

- Managing rent accounts for shared ownership and freehold properties
- Preparing sales packs
- Responding to queries
- Preparing Notices of Transfer

This role offers a great opportunity to make a real impact on people’s lives, developing the skills and experience to start or continue your career in housing.

Take a look at the full job description to find out more about this role.

**About you**:
Someone who enjoys being customer-focused and is able to work remotely while managing time effectively.

You will need to be organised, have an eye for detail and enjoy getting ‘stuck in’ to resolve issues, working in partnership with Hastoe’s colleagues and external organisations.

We want you to be committed to the role as we are in developing you in the role, supporting you with access to training and career development. You’ll also need:

- Previous experience in home ownership or a customer service background.
- Commitment to providing excellent customer service.
- Excellent time management skills.
- Strong team player.
- Flexibility.
- Access to your own car for business use.

**A personal note from Claire Owen, your hiring manager**:
“Working in the Housing Team is great because no two days are the same. This role is a great opportunity to join an amazing team and organisation where you will be fully support to develop. ”

**Benefits provided**:
Annual Leave: Starting at 24 days excluding UK Public/Bank Holidays (pro-rata for part time) plus 1.5 days complimentary leave and the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions are based on a matching of your own contribution level plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

- Flexible working opportunities.
- Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle and Car Leasing Scheme.
- Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.

**How to apply**

Please send your CV to us by midnight on Sunday 3rd March 2024.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: Up to £27,000.00 per year

Expected hours: No more than 35 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Saffron Walden, CB10 1UD

Application deadline: 03/03/2024