Facilities Management Helpdesk

2 weeks ago

Lewisham, United Kingdom CRA GROUP LIMITED Full time

3 months contract with a Local Authority_

**Job Summary**:

- Responsible for leading on the Facilities Management CAFM based helpdesk and asset management system.
- Lead on all helpdesk related matters and to be the prime contact for technical CAFM assistance for help desk operatives, building managers and premises coordinators.
- Manage, implementation and develop the Facilities Management Helpdesk and CAFM system through controlled development plans.
- Effectively support and ensure a high-quality service are provided to the Facilities Management Team, contractors and building managers, premises managers / co-ordinators utilising the Councils CAFM system.
- Support the FM Business manager and facilities managers with financial duties based around and held within the CAFM system.
- Responsible for the management of all information, data and documentation held on the CAFM system.
- Develop, implement and management of a facilities Management building asset and life cycle data base.
- Be responsible for advice and support for the Facilities Management Helpdesk to deliver in partnership with others, the Council’s vision, values, and ways of working.
- Support the planning and management of the Councils helpdesk CAFM system and operations ensuring community and customer needs are identified and met.
- Ensure the delivery of identified service objectives and continuous improvement of service targets.
- Achieve results through the effective management and development of people, systems, and processes.
- To deputies for the FM Business manager

**Key Duties/Accountabilities**:

- Accountable and lead on the development of the Councils CAFM system
- Lead and manage the FM Helpdesk and team.
- Responsible for monitoring and reporting on the performance of all facilities and asset data held within the CAFM System
- Provide planned and ad-hoc reports generated from the CAFM system.
- To support the FM Hard Services Manager with financial activities including raising POs, checking invoiced works against CAFM system. Providing financial reports
- Develop, allocate, receive, log, update and manage all CAFM related data including but not limited to planned and reactive works, projects, asset data, financial information, quotes, reports, and documentation.
- Communicate to officers and contractors on CAFM related items.
- Report on the operational performance of all LBL Facilities and building assets, which may include building maintenance and repairs, cleaning and associated services, manned security, and utilities.
- Lead and support liaising with contractors, engineers, and site contacts for any access, operational or site items.

**Essential Experience Required**:

- Experience of using CAFM system (TF cloud current system) is desirable.
- Experience of using SFG20 is essential.
- Experience of working with PPM are required for building assets is essential.
- Experience of dealing with building compliance of implications if PPMs are not carried out is essential.
- Experience of dealing with engineers or contractors is essential.

**Essential Qualifications Required**:

- A standard of education and/or experience that reflects the requirements of the role is essential.

**Additional information to note**:

- Working hours: 35 hours per week.
- The closing date for this position is 14_th_ March 2024._

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