Global Client Solutions Specialist

2 months ago

London, United Kingdom TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo?
Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Our Global Account team works with leading multinational partners to deliver innovative technology solutions and serve to advocate and educate the market to help accelerate the overall growth of TikTok Global Business Solutions. The team plays a critical role in establishing and leading strategic partnerships between TikTok and the world's largest advertisers. This team is consultative in nature and will lead the long-term growth of each global account.

About The Role

**Responsibilities**:

- Work on complex media and measurement solutions, where analysis and optimizations require an in-depth evaluation and recommendations
- Identify and surface insights on product usage and aggregated data to drive client business
- Deep understanding of vertical industry and client business model
- Partner with cross functional teams (engineering, product, measurement) to scale industry knowledge and drive industry education
- Partner with Brand Partnerships Managers and the Global Account Lead in the setting of strategy via data, insights, past learnings, and ongoing relationships
- Monitor implementation and execution of recommended strategies and hold teams accountable for pillars
- Be the first line of defence for ensuring standards are met
- Have a clear understanding for how to operationalize and track strategic value delivery
- Drive multi-market activations, workshops and strategic value delivery with global client teams
- Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships
- Responsible for end to end project management of consultative workshops and educational programs with senior brand stakeholders

**Qualifications**:
**Minimum Qualifications**:

- Relevant experience in account management/media services roles in digital marketing
- Platform / auction / digital experience a pre-requisite
- Excellent collaboration skills across regions and cross-functional teams
- Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
- Ability to analyze data and identify insights using global dashboards
- Proactive attitude with excellent project management, organizational, and analytical skills. Comfort in running status meetings, managing action items and keeping everyone updated on status of all associated projects/programs. High attention to detail and very organized
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders. Able to manage the expectations of internal and external stakeholders
- Proficiency with Microsoft Excel, Google Sheets and visualization tools (Tableau, Looker) to aggregate data to uncover actionable insights
- Leverage data to drive strategy and measure success; comfort with technology to understand what drives product adoption and influence the product roadmap.
- Experience with ad verification partners (IAS, DV, MOAT)

**Preferred Qualifications**:

- Self-starter, a fast learner who has critical thinking
- Comfortable working in a startup culture: Demonstrates flexibility and is quick to adapt to changes
- Strong presentation skills and comfort in working with Google Slides and Microsoft Office
- Passion for data and technology
- Have a passion for TikTok

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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