See more Collapse

Team Manager, Client Service Delivery

1 month ago

London, UK, United Kingdom Alchemy Global Talent Solutions Full time

We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & Mobility Services, to join a leading international consultancy.


Applicants must have experience in the following:


  • Designing, creating, implementing and managing performance metrics
  • Proactively building and developing innovative ideas
  • Proven track record of ensuring the team delivers an efficient and effective service to clients
  • Strong IT skills and ability to create reports, graphs and other metrics
  • Sound knowledge of global immigration and mobility processes
  • Leading by example with their knowledge and problem-solving skills
  • Desire to grow and develop in a fast-growing company
  • Proactive and ambitious attitude


At the heart of our client’s success is their commitment to exceptional client service. As the Client Service Delivery Manager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations.


This position require experience in creating and implementing processes and not just managing existing processes and procedures.


Key duties of the role include:


  • Design, develop, implement, and review performance metrics to monitor service quality, identifying areas for improvement.
  • Lead and optimise client service delivery processes, ensuring alignment with strategic objectives and KPIs.
  • Produce and present comprehensive reports and analyses on team performance, client satisfaction, and service delivery outcomes.
  • Engage with IT and systems development to enhance service delivery platforms and client interfaces.
  • Offer expertise in global immigration matters, providing solutions and guidance to teams and clients.
  • Drive continuous improvement initiatives, fostering innovation in service delivery methods.
  • Collaborate cross-functionally to ensure seamless service integration and client support across different jurisdictions.


Skills required:


  • Sound knowledge of global business immigration.
  • Proven experience in client service delivery, preferably within a global consultancy or immigration services environment.
  • Strong analytical skills and proficiency in creating and interpreting reports, graphs, and performance metrics.
  • Excellent IT skills, including in data analysis and presentation tools.
  • Exceptional problem-solving abilities, with a track record of leading by example and finding innovative solutions to complex challenges.
  • Outstanding communication and interpersonal skills, capable of engaging effectively with both internal teams and external clients.

We have other current jobs related to this field that you can find below

  • Senior Client Delivery Manager

    4 days ago

    London, Westgate, UK, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of...

  • Service Delivery Manager

    1 month ago

    London,, UK, United Kingdom Cognizant Full time

    Excellent opportunity for Service Delivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security...

  • Service Delivery Manager

    1 month ago

    London,, UK, United Kingdom SS&C Technologies Full time

    SS&C GIDSSS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered...

  • Client Delivery Executive

    4 days ago

    London, Westgate, UK, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of...

  • Client Service Manager

    4 weeks ago

    London, UK, United Kingdom Aon Full time

    Global Client Service Manager Are you a great communicator, willing to build relationships with international corporate clients and eager to learn in the global benefits industry? If so we would love to hear from you and the best part is, the role can be based anywhere in the UK. Aon is in the business of better decisions At Aon, we shape decisions for the...

  • Telco Service Delivery Manager

    3 weeks ago

    London,, UK, United Kingdom HCLTech Full time

    Role, Purpose, and Scope The SPM Manager provides overall service relationship governance and acts as the Customer’s trusted partner to provide oversight of the services provided by the provider. The SPM is accountable for developing and executing a service strategy that will provide outstanding client experience and create a long-term, strategic and...

  • Senior Service Manager – Project Delivery Team

    1 month ago

    London,, UK, United Kingdom Vox Network Consultants Full time

    Role DescriptionTo be responsible for the management of the Council’s Capital Projects programme service covering the delivery of a wide portfolio of complex capital public realm projects ranging in value up to £10million. To be responsible for the development and management of an effective project management delivery framework and business workflow...

  • Recruitment Service Delivery Manager

    1 day ago

    London,, UK, United Kingdom SThree Full time

    Recruitment Service Delivery Manager London (Hybrid - 3 days in office / 2 days home)Up to £50,000 Basic Salary + 20% BonusExcellent Company BenefitsYour new company:You’ll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in today’s leading organisations....

  • Recruitment Service Delivery Manager

    4 weeks ago

    London, UK, United Kingdom Sthree Full time

    Recruitment Service Delivery Manager London £40k-£50k Salary 20% Bonus + Company Benefits Your new company: You'll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in today's leading organisations. Leveraging our extensive expertise and worldwide...

  • Recruitment Service Delivery Manager

    1 month ago

    London,, UK, United Kingdom SThree Full time

    Recruitment Service Delivery ManagerLondon (Hybrid - 3 days in office / 2 days home)Up to £50,000 Basic Salary + 20% BonusExcellent Company BenefitsYour new company:You’ll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in todays leading organisations....

  • Head of Client Services

    3 weeks ago

    London,, UK, United Kingdom Orla Rose Associates Full time

    Head Of Client Services - Wealth ManagementOverview:Wealth management firm specializing in providing bespoke financial services to high-net-worth individuals and families across the UK, Geneva, and Monaco. We are seeking an experienced and dynamic Head of Client Services to lead our client services team and ensure exceptional service delivery to our...

  • Service Delivery Manager

    3 weeks ago

    London,, UK, United Kingdom Ultima Full time

    Service Delivery ManagerRef: ULT-MS-2223-003-RHPlease note you must be able to travel twice a week in London at your own cost Why UltimaFor over 30 years, Ultima has been at the heart of the UKs IT industry. Built on the values of Integrity, Respect, Passion and Autonomy they are the very fabric than runs through every aspect of our business. Our customers...

  • Client Services

    4 weeks ago

    London, UK, United Kingdom Jigsaw Financial Full time

    Company Global Asset Manager Role Working closely with distribution, third parties and other functional areas to ensure delivery of all required activities operating as central project manager for the onboarding, transition, or fund launch Ensure quality and consistency of the client lifecycle process including project planning and delivery of new client...

  • Service Delivery Manager – Digital Health

    1 month ago

    London, UK, UK, United Kingdom SmartCo Consulting Full time

    Service Delivery Manager – Digital HealthSmartCo is one of the market’s fastest growing technology consultancies.We work with major international enterprises and public sector organisations, delivering high profile IT transformation programmes (Infrastructure / Cloud / Data / Security / Applications), supporting our clients achieve their business...

  • Senior Property Manager

    4 weeks ago

    London, UK, United Kingdom Randstad Delivery Full time

    Senior Property Manager Senior Property Manager (Block) - Leading Company - Prime London Portfolio - excellent benefits Are you a driven and motivated SeniorBlockProperty Manager, who is looking for a new, exciting opportunity and career progression? Do you have experience managing high end prime London properties; do you have hands on experience and...

  • Client Services Manager

    4 weeks ago

    London, UK, United Kingdom Search Full time

    CLIENT SERVICES MANAGER- London- £50K+Bouns JOB SUMMARY Reporting to the Head of Commercial Experience, the Client Services Manager will play a pivotal role in the Monday to Friday Commercial (Offices) Front of House business. You will lead a team of Account Managers, overseeing premium ground floor office building contracts and companies in Central London....

  • Client Services Manager

    2 weeks ago

    London,, UK, United Kingdom Selby Jennings Full time

    Client Services Manager – 1 Year FTC Maternity CoverSelby Jennings is representing a prestigious asset management firm seeking an experienced Client Services Manager. This role is critical to their business development success and involves managing a small team to deliver high-quality marketing services.As the Client Services Manager, your responsibilities...

  • Institutional Client Service

    1 month ago

    London,, UK, United Kingdom Leverton Search Full time

    One of our top tier asset management clients is expanding their Client Service Solutions team. It is a versatile role straddling distribution and operations, working with complex institutional clients. Acting as the escalation point for internal client service teams.The RoleFoster excellent working relationships with key business areas, engaging with senior...

  • Information Technology Service Delivery Manager

    1 month ago

    London,, UK, United Kingdom Templeton & Partners - Innovative & Inclusive Hiring Solutions Full time

    Templeton and Partners are on the look for a Service Introduction Delivery Manager to join one of our clients with a large presence within the Telco space. Duration: 6months initial with extensions Location: London or Leeds Work Structure: Hybrid (2days in office)What you’ll doAs an experienced Service Introduction Delivery Manager within our clients...

  • Client Services Manager

    4 weeks ago

    London, UK, United Kingdom Search Full time

    Client Services Manager £50K base. Monday - Friday. Reporting to the Head of Commercial Experience, the Client Services Manager will be a key member of the Monday to Friday Commercial (Offices) Front of House business the company. You will have line management responsibility for a team of Account Managers and targeted with supporting them with overseeing a...