Customer Service Advisor

4 weeks ago


Irvine, United Kingdom Briggs Equipment Full time

**Role**:Customer Service Advisor

**Contract**: Permanent

**Location**: Access Plus/ Training Plus, Irvine, North Ayrshire (Office based)

**As a Customer Service Advisor ????you will be responsible for;**
- Interface daily with customers who require to book health & safety training.
- Sourcing and providing quotes for training requirements and covert to sales
- Daily interface with customers who require to book health & safety training
- Sourcing and providing quotes for training requirements and covert to sales
- Upselling all training courses and concentrate on new business
- Using crm management system, logging all CRM detail, and creating and processing all training bookings

**As a Customer Service Advisoryou will demonstrate;**
- Experience in Microsoft packages
- Proven background within a sales environment with strong administration and communication skills.
- Strong administration and communication skills
- Excellent negotiation skills

**As a Customer Service Advisor you will command;**
- A salary of £21,000 + Bonuses
- Monday - Friday, 8:00 - 5:00pm
- Briggs Boost benefit scheme, offering high street discounts
- Contributory pension scheme
- Eye care vouchers
- 25 days holiday + bank holidays
- Onsite parking
- Yearly bonus

**About Us**

Briggs Equipment is an engineering services and asset management specialist with its people core to everything that it does. We are Hyster-Yale Group’s exclusive UK distributor for materials handling equipment and have extended our offering to include industrialcleaning, aerial access, groundworks, agricultural plant and machinery to offer customers a total solution based on the service we can provide. Our team members are highly skilled and can offer flexible and bespoke solutions for our customers across a rangeof new, used or short term hire equipment.

**Our Values**
- Safety first
- Easy to work with
- It’s our business
- Innovate and Improve
- Build trust

Our values are based around employee experience as we believe this will also support high levels of customer engagement. We want our people to be empowered to identify improvements or risks and offer solutions. We encourage open and honest communicationto make Briggs the best place to work.

**Our Culture**

We empower our people to make the right decisions for the right reasons which ultimately is to provide long term security of employment for us all. Our people tell us that they know what is expected of them at work and that they have the opportunity to dowhat they do best every day. We have an open communication style embracing two way discussion to obtain feedback for continual improvements.


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