IT Support First-line
3 weeks ago
Do you have First-Line Support experience, and are happy working flexibly - part from home, part office-based? Do you live within a commutable distance of Chippenham? If so we want to hear from you
Location: Hybrid - part working from home, part office-based
**Salary**: £20k - £24k per annum, with progression opportunities and additional benefits
As an IT Support Technician, you will be responsible for providing excellent customer service to internal staff by promptly responding to and resolving their IT support requests. This will involve:
- Working with the IT Support Manager and team to deliver efficient and effective support within agreed SLAs and KPIs
- Identifying and troubleshooting software and hardware issues with desktops, laptops, and network hardware
- Providing remote assistance to staff at regional offices and researching complex issues using internal or external resources
- Escalating complex issues to 2nd-line Support Technicians or external parties as needed, and accurately recording information in the ticketing system
- Performing common systems administration tasks to maintain performance on Windows desktops and laptops
- Managing user and computer information in Active Directory, including handling account setup and deletion for new hires and departures
- Granting or denying access to files and folders based on IT security policy and appropriate authorisation
- Offering guidance and advice on the use of IT systems to staff at all levels
- Creating and updating technical and user documentation, including "how-to" guides for common tasks
- Installing and configuring non-standard software as authorised
- Performing basic installation and maintenance on fixed line and mobile telecommunications systems
- Building and configuring mobile devices for staff
- Installing and configuring the Windows build on new and existing laptops and desktops
- Creating and updating asset records for hardware items such as laptops, desktops, mobile devices, SIM cards, etc.
- Assisting with IT security tasks such as backups, patching, and antivirus protection as needed.
For more information on this job role, please get in touch with.
Acorn Recruitment acts as an employment agency for permanent recruitment.
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