Case Administrator

3 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
To provide professional administrative support to the Student Conduct, Complaints Resolution teams and support the management and administration of the University's Code of Student Conduct and Complaints Handling Procedure.

**Main Duties and Responsibilities**-2. To provide a high level of administrative support, including scheduling and minuting of meetings in accordance with procedural timeframes and drafting of high-level correspondence and documentation. Identify issues, undertake background analysis and briefing, recommend solutions and draft responses, papers and reports as appropriate.
3. To record, check, accurately copy and collate documentation for onwards distribution as appropriate within tight deadlines. Draft correspondence, and where appropriate, liaise with nominated external clients and stakeholders.
4. Process and maintain accurate records within case record system and manage data relating to cases. Analyse data to ensure accuracy of records to support reporting. Generate data /information through reporting tools and any other relevant data sources; performing detailed manipulation and analysis of information to present in an appropriate format for dissemination to a wide range of audiences.
5. Responsible for providing proactive administrative support across the teams or department.
6. Manage relevant managerial diaries and commitments to optimise and facilitate effective workload and time management, exercising considerable discretion and knowledge of wider University and HE issues.
7. To maintain the relevant information sources associated with the Code of Student Conduct and Complaints Handling Procedure.
8. Maintain an effective network with colleagues across the University to support delivery of the conduct and complaints resolution function and to foster and share best practice.
9. Any other duties that fall within the area of the post as allocated by the line manager following consultation with the post holder.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:
A2 Evidence of progression and development gained through relevant work experience.
A3 Comprehensive knowledge of Microsoft Office packages (Word, Excel, Outlook).
A4 Good working knowledge of Data Protection and Freedom of Information legislation.

**Desirable**:

B1 Some knowledge of University structure and systems.

**Skills**

**Essential**:

C1 Excellent organisational skills including experience of organising large-scale meetings.
C2 Excellent interpersonal and communication (oral and written) skills - in particular, the ability to communicate comfortably with colleagues at all levels.
C3 High degree of responsibility and personal initiative, and ability to work with mínimal supervision.
C4 Ability to work collaboratively as part of a wider team and able to work independently where necessary.
C5 Ability to work under pressure, to manage competing priorities and meet strict deadlines.
C6 Excellent IT skills (eg databases, systems, spreadsheets, Office 365 and online meeting platforms, T4 web editing).
C7 A positive and enthusiastic approach to work.
C8 High level of accuracy and good attention to detail.

**Experience**

**Essential**:

E1 Administrative or secretarial experience at an appropriate level of responsibility.
E2 Experience of using discretion and initiative to ensure services meet agreed standards, guidelines and procedures.
E3 Experience in a customer facing role such as liaising with students or responding to enquiries.
E4 Experience of working in a busy team, often under pressure and to deadlines.
E5 Experience of working with data, databases or CRM systems.
E6 Experience of processing high volumes of data at pace whilst maintaining quality of data.
E7 Experience of working in a role with a diverse customer base.

**Desirable**:

F1 Experience of working in a Higher Education environment.

**Terms and Conditions**
Salary will be Grade 5, £24,715 - £28,929 per annum.
This post is full time (35 hours per week) and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
3 A flexible approach to working.

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