Office Junior/administrator

7 months ago


Pontefract, United Kingdom Resincoat Full time

**Office Junior/ Administrative Assistant**

**Line Manager**: Office Manager

**Summary of Duties**:

- Organising customer order dispatches
- Giving information and helping to solve any customer issues around dispatching their goods
- Dispatching all goods in line with current legislation
- Supporting Purchasing Administration
- Supporting the Office Manager in their duties
- Administration

**Role**:
To support a culture of customer satisfaction through timely and thorough closeout of dispatch enquiries. Work in a fast paced environment supporting the Office Manager to fulfil the tasks needed to meet the needs of business on a day to day basis.

**Duties & Responsibilities**:

- To be a first point of contact for our customers promoting the Resincoat Brand in a positive & professional manner at all times.
- Keep sensitive information and financial records private and confidential.
- Knowledge of up to date company policies & procedures to address issues such as delayed delivery and damaged in transit goods with Resincoat customers.
- Support the office team to ensure all customer service records are maintained accurately using the Hubspot platform.
- Liaise with the courier companies to ensure all orders are booked out correctly and in a timely manner using the correct systems. Ensure all goods are dispatch in line with the applicable regulations associated with transporting our product within the UK & when dispatching overseas.
- Keep accurate records of the due diligence checks carried out by the Warehouse Team.
- Support the purchasing team with associated admin records.
- Contribute to bottom line profits by increasing customer satisfaction.
- To be aware of the company KPI’s and contribute to delivering targets.
- To abide with Resincoat’s ISO:9001 Quality system and to carry out & participate in audits as per the audit schedule.

**Skills and Qualifications**:

- Excellent communication skills both verbal & written
- Attentive & patient - excellent listening skills
- Have a keen eye with good attention to detail
- Team player with the ability to work on own initiative
- Possess good organisational skills with the ability to prioritise
- Engaging personality with a ‘can do’ approach
- Problem solver
- Comfortable numerically
- IT confident with administration experience

This is an excellent opportunity for a motivated individual to gain valuable experience in an office setting. We offer a supportive work environment with opportunities for growth and development.

**Job Types**: Full-time, Permanent

**Salary**: £7.49-£10.42 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person



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