Service Administrator

2 weeks ago

Heywood, United Kingdom Breakell Lifts Full time

**Job Profile**

**Job title**

Service Co-ordinator

**Overview of job role**

General office administrative duties'

This role comprises the following elements:
1. Reception

2. Service department administrative duties

3. General office administrative duties

**Competencies**

This role requires a self-motivated individual with a willingness to learn, who is committed to achieving and exceeding objectives and delivering excellent customer service. GCSE Maths and English to Grade C/Level 5 or above is essential.

**Brief Task List - 1 -Reception duties**
- Answering the main incoming telephone line dealing with customer enquiries.
- Taking accurate messages where necessary and ensuring these are passed to the relevant person within the business
- Logging call outs and uploading to the service Life system
- Accepting small goods deliveries in the office

**Brief Task List - 2 - Service Department admin duties**
- Updating the call out log, route planner, engineer plans and Service Life throughout the day
- Scanning engineers’ job sheets, timesheets and other relevant paperwork
- Weekly time sheets to be checked and PO’s to be attached for all call outs
- Assisting with booking engineers in with customers
- Send out engineers’ instructions and memos when required
- Updating completed services on the weekly spreadsheet
- Updating completed service on engineers route planner
- Adding new contracts to the engineers service route
- Inputting details on new contracts onto service life
- Preparing new maintenance files for new customers
- Completing & Sending out contracts to new customers
- Coded quotes to be sent out on request of the service manager
- Ordering parts when orders have been received
- Updating customers as to when we are due on site
- Preparing reports for Key Account meetings
- Sending weekly call outs, service and repair worksheets to Key Account customers
- Engineers to be given following day repair/callouts by 4pm daily
- 24/7 Out of hours call out to be updated weekly - confirming which engineer is on call

**Brief Task List - 3 -**

**General office admin duties**
- General filing to be completed on a daily basis
- Make up new service and job files when required
- Keep work area and filing room tidy, including stationary cupboard

**Salary**: £18,000.00-£22,500.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Heywood: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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