Helpdesk Administrator

2 weeks ago

Edinburgh, United Kingdom Atalian Servest Full time

**Job Title: Helpdesk Administrator**

**Salary: Competitive**

**Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday,Variable Shift Rota - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week**

**Location: Edinburgh - **_**Applicant must have the right to work in the UK**_

**Would you be interested to join a leading facilities management company with a reputation for excellence?**

Atalian Servest is currently recruiting for a Helpdesk Coordinator to join our passionate and driven team in Edinburgh

**Your primary responsibilities will include**:

- To be the principal point of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Co-ordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating database of quotations, engineering overtime and statutory compliance certification, where requested.

**About You**:

- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes.

**Benefits**:

- Access to Wagestream - a financial wellbeing tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Salary**: £25,000.00 per year

Schedule:

- Holidays
- Overtime

Ability to commute/relocate:

- Musselburgh: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience multitasking?
- Have you worked in a client facing environment

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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