Front Line Delivery Officer

5 months ago


North Somerset, United Kingdom North Somerset Council Full time

Job description

**Are you a caring, compassionate individual? Can you offer a smile and positive attitude when delivering hot meals to our service users? Would you like to be part of a dedicated team which makes a difference in your local community?**

**If the answer to these questions is ‘yes’, then come and join our team as a Front Line Delivery Officer.**

**About the role**

Our Front Line Delivery Officers are responsible for delivering hot meals to vulnerable, disabled, and elderly clients across North Somerset. We are looking for our drivers to be reliable team players, who are caring and able to communicate easily with vulnerable clients.

You will be provided with a free uniform and use of a work vehicle for the delivery period.

Duties would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or deliver goods and welfare services.

Other duties will include:

- to ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
- to effectively deliver front line services to service users in accordance with a journey plan, timetable and/or a delivery manifest, in a timely manner and with a customer focused approach.
- to undertake client welfare checks at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
- to use the ICT equipment/systems provided to allow quality monitoring to be undertaken of the services provided.
- where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.

You will be fully supported with training and shadowing opportunities as part of an induction and be part of a dedicated staff team.

**Maintaining a current, valid driving licence (minimum of a Category B) is an essential condition for this role**.**

**About you**

You will be working in a front facing and customer focused service within the Integrated Transport Unit (ITU). You should be confident in working independently but also a keen team player. Being a clear and strong communicator that offers experience and understanding of supporting vulnerable people will be beneficial to the role. We are keen to invite interest that can demonstrate transferable skills within your career to date although full training and continuous professional development is offered.

**Why North Somerset Council?**

We understand working for a local authority is more than just a job. We want to ensure our employees remain passionate about what they do and enjoys their time at North Somerset. Whether that means you want training and development opportunities or a flexible working arrangement to fit around family commitments, we will work with you to ensure you are getting the best out of your employment.

Join us and you’ll receive an excellent rewards package including, membership of the Local Government Pension scheme, and a generous annual leave allowance with the option to purchase up to an additional 10 days per year. Further details of our excellent rewards package can be found in our **Benefits booklet**.

**Want to know more and apply?**

**Anticipated interview date**:To be confirmed.

**As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy/ies**.

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

**North Somerset Council - Open, Fairer, Greener.



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