Receptionist

6 months ago

Oxford, United Kingdom The Store Oxford Full time

Welcome to The Store - an inviting boutique hotel in the heart of the city of Oxford with 101 rooms, a destination restaurant, rooftop bar, restorative spa and plenty of spaces to discover and explore.

Located on Broad Street, in the historic Boswells department store, The Store delights guests with a labyrinth of beautifully designed spaces and installations, that awaken a sense of exploration and wonder, whilst encouraging you to settle in and make them your own.

**_ Does this role appeal to you?_**

Do you have a talent for effortlessly engaging with people and a passion for creating exceptional guest experiences? Are you ready to shape a remarkable and enduring reputation in hotel hospitality?

Step into the spotlight as Guest Relations **Receptionist **at The Store, Oxford

**_ Department_**

Guest Services

**Benefits**
- 28 days annual leave
- Flexible rotas
- Pension scheme
- Delicious and nutritious meals on duty
- Ongoing training provided and career progression
- £25,000 (£30,000 on target earnings)

As the company starts to grow, further staff benefits will become available.

**_ Here’s what the role is all about:_**

As Receptionist, you will provide exceptional customer service, bringing your proven communication and interpersonal skills to the role at The Store.

The role contains everything you would expect, including providing warm and genuine welcomes and anticipating guest needs, providing insightful information about The Store’s products and services, and upholding our standards of service excellence. You will act as the welcoming ambassador of The Store, embodying our commitment to exceptional service, combining professional charm with your personal touch.

Experience of providing exceptional customer service in a similar role.

Excellent communication and leadership skills.

**_ These are the behaviours that we’re looking for:_**

Professionalism

Personable

Knowledgeable

Exceptional Customer Service

Adaptable

Passionate about People

**_ We’ve got 4_**_ _**_Brand Pillars_**_ _**_that will also help you thrive:_**

**Legacy** - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

**Discove**ry** - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

**Innovation - **The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

**Community - **As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.

INDFOH

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