Advice Worker
2 weeks ago
**Purpose**
The post holder will provide clients; with an intensive 1-to-1 support service for clients in Income maximisation and Money advice.
Additionally, the postholder will provide a holistic service covering, onward referrals, and client signposting.
Alternatively, the postholder will have excellent Knowledge of all Money advice practices to support clients in determining strategies for managing debts, including liabilities, debt options, negotiation strategies and direct support for clients to pursue any chosen debt strategy. The post holder will provide a holistic service by ensuring the client is aware of priority expenditure and has developed an improved knowledge of money management and alternative financial products.
The post holder will fully utilise the Advicepro case management software to organise all client interventions and record them in line with the Scottish National Standards for Advice and Information.
The post holder will manage a client caseload and display excellent communication skills. The post duties and functions will include but not necessarily limited to.
- To provide a one-to-one Advice Service.
- Counsel the debtor to establish the client’s financial/debt situation.
- To maximise client’s income through benefits or tax system where appropriate.
- To liaise between the creditor and debtor and to negotiate on the debtor’s behalf.
- To provide budgetary advice, where appropriate.
- To negotiate with statutory bodies on the client’s behalf.
- To provide the above services, as required by the Advice services manager or appropriate manager.
- To maintain accurate records of all casework in line with GEMAP procedures.
- To assist with centre and general training requirements/commitments.
- Ensure all advice/information given is accurate.
- Any other reasonable duties designated by the Advice services manager.
**Person Specification**
**Qualifications**
Clear evidence of relevant training in General Advice, Welfare Rights or Money Advice
**Experience**
Evidence of having underwent training in the provision of providing 1 to 1 advice to clients, either paid or voluntary.
Some Knowledge of the benefits system across all client groups, understanding of Universal Credit and legacy benefits.
**OR**
Demonstrable experience supporting clients to deal with priority and non-priority debts and providing support on money management issues.
**Additional requirements**
Understanding of GDPR legislation in relation to clients and agency
Excellent customer care practice
Understanding of Equalities and discrimination legislation
Excellent administrative experience.
References will be required on the offer of employment.
**Salary**: From £24,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Advice: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Glasgow
Application deadline: 24/03/2023
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