Customer Success Manager

2 months ago


Biggleswade, United Kingdom hireful. Full time

Are you passionate about ensuring customers leave happy, recommending your services and support to others? Love being that person someone turns to, to solve a problem and ensure things get done? Then we may just have the role for you.

Chances are you haven't heard of our partner, but it's very likely you've ate one of their products They make a range of batters, seasonings and coatings for some of the nation's most well known food products and they are looking for someone to act as themain point of contact for their customers, ensuring their orders and deliveries are fulfilled while keeping them informed and updated.

**What's the package?**

**Competitive industry matched salary**

**25 days annual leave plus bank holidays**

**Generous pension and life insurance package**

**What’s the role?**

It’s your job to deliver excellent service to customers who have placed orders, ensuring they are kept informed and that the order is dispatched on time and as agreed.

You’ll act as a link between the customer and factory floor, ensuring any issues are resolved and communicated, all while ensuring positive relationships are maintained.

You’ll prepare export documentation and ensure orders are dispatched as agreed and to the specifications agreed. Knowledge of working with sales systems would also be really helpful.

You’ll need to be able to gives examples of where you have been successfully managing customer relationships previously. Experience of a similar role is desirable, but your industry background is less important.

As you’d expect from a role like this your organisational and communication skills are absolutely key, as is your ability to be flexible and adapt
- occasionally things do not go perfectly to plan.



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