Customer Assistant
6 months ago
**Work Pattern**
Monday 1200-1800
Wednesday 1000-1600
Friday 1300-2100
Saturday 1100-1900
**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Biggleswade, BEDFORDSHIRE, ENGLAND;
Biggleswade
-
Customer Service Executive
5 months ago
Biggleswade, United Kingdom Customer Service and Call Centres Full time**Job Title**: Customer Service Advisor **Salary**: £11 per hour **Location**: Biggleswade **Contract**: Temporary to Permanent **Hours**: Friday to Monday 9am-5pm **COMPANY PROFILE**: If you are looking a full time, fast paced customer service role we currently hiring on behalf of our client in Biggleswade. This role has become available due to...
-
Customer Assistant
6 months ago
Biggleswade, United Kingdom M&S Full time**Summary** Cafe Customer Assistant **All the details** **This is a temporary position in our Cafe. Theer are 2 vacancies with the following shift patterns**: **Wed 11-3** **Fri 12-4** **Sat 12-4:30** **or** **Wed 11-3** **Fri 10-2:30** **Sat 11-3** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task...
-
Customer Assistant
5 months ago
Biggleswade, United Kingdom M&S Full time**All the details** **Work Pattern** Monday 1500-2000 Thursday 1500-2000 Saturday 1000-1600 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...
-
Customer Assistant
5 months ago
Biggleswade, United Kingdom M&S Full time**All the details** **Work pattern** Friday 06:00-10:00 Saturday 06:00-10:00 Sunday 06:00-10:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...
-
Customer Assistant
5 months ago
Biggleswade, United Kingdom M&S Full time**All the details** **Working Pattern**: Week 1 Monday 1600-2000 Friday 1600-2000 Saturday 1200-1800 Week 2 Sunday 1030-1630 Thursday 1600-2000 Friday 1600-2000 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...
-
Customer Assistant
5 months ago
Biggleswade, United Kingdom M&S Full time**All the details** This position has the following shift pattern ;Sun - 07:00-16:00 Tue - 11:30-20:30 Thu - 12:00-20:30 Sat - 13:00-21:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...
-
Customer Assistant
5 months ago
Biggleswade, United Kingdom M&S Full time**All the details** Stylist. This is a position within the Visual Merchandising Team. This vacancy is 12 hours per week. **This is a specialist role so please familiarise yourself with the key accountabilities.** **Work Pattern** **Week 1** Wednesday 1600-2030 Saturday 0700-1530 **Week 2** Sunday 0800-1630 Wednesday 1600-2030 **Purpose **To deliver a...
-
Customer Service Support Assistant
6 months ago
Biggleswade, United Kingdom Coop Full time**Customer Service Support Assistant - Biggleswade** £11.82 - £15.38 hourly rate plus great benefits (£11.82/hr base rate plus £1.78/hr back shift allowance and £1.78/hr weekend shift allowance) 37.5 hours per week, 5 over 7 days including weekends. Full-time. Permanent. Shift pattern - shift ranging from 6am until 2pm, 9am until 5pm or 11am until 7pm...
-
Customer Assistant
6 months ago
Biggleswade, United Kingdom M&S Full time**Key Accountabilities** Customer Assistant: This job is for 30 hours in our In Store Bakery, which is a foods preparation area. The role involves use of equipment therefore this role is suitable for over 18's only. There is an expectation of some heavy lifting and moderate physical activity. This vacancy is for evenings as well as one weekend every...
-
Customer Service Associate
1 week ago
Biggleswade, Central Bedfordshire, United Kingdom Sainsbury's Full timeAre you looking for a role that combines customer service with e-commerce expertise? As an Online Assistant, you will be the face of our online business, ensuring seamless interactions with customers and efficient order fulfillment.Company Overview: Sainsbury's is a leading UK retailer committed to making shopping enjoyable for all. We're passionate about...
-
Christmas - Customer Assistant - Operations
6 months ago
Biggleswade, United Kingdom M&S Full time**All the details** **This is a temporary job with the following hours** **Tuesday 06:00-14:00** **Thursday 06:00-14:00** **Saturday 06:00-14:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...
-
Customer Service Support Assistant
6 months ago
Biggleswade, United Kingdom Coop Full time**Customer Service Support Assistant - Biggleswade** £11.82 - £15.38 hourly rate plus great benefits (£11.82/hr base rate plus £1.78/hr back shift allowance and £1.78/hr weekend shift allowance) 22.5 hours per week, 3 days over 7 including weekends. Part-time. Permanent. Shift pattern - shift ranging from 6am-2pm or 9am-5pm Mon-Fri. And 8am-4pm on...
-
Customer Service Executive
6 months ago
Biggleswade, United Kingdom United Independent Distributors Ltd Full time**JOB SUMMARY**: The overall objective of the Customer Service Executive involves working as part of the customer service team to ensure departmental targets are met as a whole. It also involves working with your line manager to identify and promote change that will facilitate improvement of the customer experience and ensure continued high standards of...
-
Customer Service Advisor
6 months ago
Biggleswade, United Kingdom CEF Full timeCity Electrical Factors Ltd **ONLINE CUSTOMER SERVICE ADVISOR FULL TIME** **An exciting career opportunity has arisen for a Full Time, Online Customer Service Advisor to join our team and be part of our online operation based in Biggleswade to help assist in the day to day running of the customer services department.** This is a fantastic opportunity to...
-
Customer Service Advisor
5 months ago
Biggleswade, United Kingdom Recruit With Ease Full timeOur established client based in Biggleswade is currently recruiting for a Customer Service Advisor to join their growing team. This position will be based in Biggleswade, on a Full‐time, temp to permanent basis. Responsibilities will include: - Inbound and outbound calls to customers and their Internal branches. - Processing customer’s website placed...
-
Customer Service Executive
5 months ago
Biggleswade, United Kingdom Zeus Packaging Full time**Position**:Customer Service Representative This role contributes to a thriving sales environment, working in conjunction with operations, external sales, finance & procurement. As a Customer Service Executive, you will be the primary point of contact for our valued customers, ensuring exceptional service and support throughout their experience with us....
-
Customer Service Executive
5 months ago
Biggleswade, United Kingdom CTCARBON Full timeCT Carbon is a high growth e-commerce business specialising in automotive styling. Our team is rapidly expanding and we're looking for a passionate customer service executive to ensure we are able to provide the best possible experience to our global customers Skills needed - Good and confident telephone manor - Proficient with computer and MS office -...
-
Customer Service Executive
6 months ago
Biggleswade, United Kingdom CTCARBON Full timeCT Carbon is a high growth e-commerce business specialising in automotive styling. Our team is rapidly expanding and we're looking for a passionate customer service executive to ensure we are able to provide the best possible experience to our global customers Skills needed - Good and confident telephone manor - Proficient with computer and MS office -...
-
Customer Advisor
5 months ago
Biggleswade, United Kingdom Boots Full timeSummary Job Reference: - 210486BR Biggleswade, Shopping Centre London Road Permanent Full-time **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....
-
Customer Advisor
6 months ago
Biggleswade, United Kingdom Boots Full timeSummary Job Reference: - 220208BR Biggleswade, Shopping Centre London Road Permanent **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...