Lead UX Researcher

7 months ago

London, United Kingdom WongDoody Full time

**ABOUT US**

We are a Human Experience Company. Human experience is not just what we do, it's who we are — a highly collaborative collection of global experts building experiences that can help transform businesses. And because we are powered by Infosys, we have the skills and scale to build anything we can imagine, and to deliver it anywhere in the world.

Brand Engagement: we create fully integrated campaigns that live on the largest media stages. Customer Experience: we design next-generation products, services and experiences that drive brand engagement and growth end to end. Commerce: we believe there is no store of the future, only the consumer of the future.

**SUMMARY**

As a UX Researcher, you'll be defining and conducting investigations into customer experiences for our current and prospective products. These will be delivered across multiple platforms, such as desktop, web, mobile and tablet devices and for both browser-based experiences and native apps. Working with product owners, UX designers, visual designers, and other stakeholders, you'll be using a variety of techniques and tools to elicit the insight necessary to make informed and HCD decisions.

**RESPONSIBILITIES**
- Identifying emerging opportunities for improving the user experience of core journeys by collecting and analysing behavioural, survey and usability testing data
- Identifying the root causes of wider customer experience issues and help multi-disciplinary teams tackle them
- Making sure we're capturing actionable feedback from our customers at the right place and time
- Sharing insights with different stakeholders, from product teams to senior leadership
- Helping to develop high level storyboards and journey mapping that communicate the goals, motives, and means by which groups of customers use, or will use, a given product
- Providing HCD recommendations based on research insight or recognised principles in psychology or ergonomics, supporting the design of solutions
- Using multiple research techniques and providing the design team with multiple sources to understand and empathise with customer or user needs
- Acting as a champion of HCD by recommending the best possible UX research practice, principles and processes

**SKILLS**

You'll need to have experience of supporting HCD processes and using both qualitative and quantitative research techniques to address design challenges for new and existing products or services. We'll expect you to have the ability to use UX design research tools, including DScout, Optimal Workshop and video editing software. You'll also be creative in your problem solving and be able to work well as part of an Agile team environment.
Experience in financial services is not a requirement as our research team have an array of experience across different industries. We value diversity of thought and fresh perspectives.

**We'll** also be looking for**:

- Knowledge of research techniques, including UX evaluative testing, focus groups, diary studies, ethnographic observation, survey design and co-creation workshops
- The ability to deliver relevant and effective insight under varying project constraints
- Experience supporting HCD processes for both desktop and mobile, by leading research design and creating research material
- A background in human-computer interaction, psychology, sociology, or a related field
- Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders

**ADDITIONAL INFORMATION**

TO APPLY: For full consideration please upload both a resume and a cover letter.

All your information will be kept confidential according to EEO guidelines.

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