Lead UX Researcher

6 months ago

London, United Kingdom Instapro Group Full time

As a Lead UX Researcher at the Instapro Group, you sit at the heart of aligning business goals with the user experience through building and executing user research. Your role will strongly influence discovery, roadmap generation and product design and development.

You will also be leading the UX research guild, playing a key role in shaping, growing and promoting user research within the company.

Your role includes the following:

- Supporting multiple research initiatives either by directly conducting your own studies or guiding teams with theirs
- Effectively sharing research findings and recommendations to a diverse set of stakeholders, advocating for user-centered decisions
- Developing a shared holistic understanding of our users, using multiple data sources to identify patterns and knowledge gaps - then designing research strategies to gain insights in these key areas
- Responsible for optimal UX research ops to improve the efficiency of the guild - including processes, documentation, training, tooling, etc
- Coaching and mentoring other researchers and designers to help grow our research skills as a whole
- Staying up-to-date with industry trends and best practices in UX research and integrating new methodologies as appropriate to level-up the standard of the discipline
- 6+ years of experience leading research initiatives in a product environment
- Bachelor's degree in anthropology, human-computer interaction (HCI), human factors, psychology, sociology, a related field or equivalent practical experience
- An outstanding track record as a research leader for experience and product strategies that achieve business results
- Experience in researching the different stages of business and product development
- Strong experience effectively using an extensive research toolkit as well as agile/lean methodologies
- Fluent in one of our customer languages (German, French, Dutch, Italian) is a **strong plus** and also excellent English skills for internal communication

***Why you’ll enjoy working at the Instapro Group**:
**You can make an Impact. **Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
**We care**. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.

These are the benefits you'll enjoy:

- 33 days holiday (including bank holidays) + 1 annual bonus leave day after 5, 8, 10, 15 and 20 work anniversaries (capped at 5 bonus leave days)
- 5% employer pension contribution
- Eligibility to receive stock appreciation rights
- Comprehensive private medical insurance with AXA
- Routine treatments health cash plan
- Enhanced parental leave
- Hybrid work environment
- Training support
- Generous hybrid allowance
- Commuting allowance for office days

These are the values that guide everything we do:

- ** We put integrity first**. We are authentic, transparent and respectful.
- ** We are all stewards. **We are stewards of the company on behalf of all stakeholders.
- ** We follow the evidence. **We are objective, evidence-based and pragmatic in our decision-making.
- ** We never stop learning.** We are open-minded and curious.
- ** We win together.** We collaborate and earn trust with our colleagues.
- ** We are inclusive.** We are committed to building a diverse and inclusive company.

Read our values in full here

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