Quality Assurance Administrator
3 days ago
**Job Title**: Quality Assurance Administrator
**Location**: Aztec West, Bristol
**Hours**: 37.5 per week, Mon-Fri
**Benefits**:Income Protection, Regular social events, Life insurance and much more
**Holiday**: 22 days (plus 8 statutory) Plus your birthday off
**The Company**
Candid Insurance Services (Candid) is an insurance business based in Aztec West, Bristol. Part of a rapidly expanding pan European group with offices in Berlin, Paris, Amsterdam, and Zurich. Collectively, the group has sales of over £100M in the UK and Europeanterritories.
Candid operates several bespoke web assets focused on the provision of insurance services to UK mothers and fathers, these include:
- **Polly.co.uk** - a site dedicated to the provision of life insurance to UK mothers
- **Tom.co.uk** - a site dedicated to the provision of life insurance to UK fathers
Candid is currently in the process of expanding their Business Support team to include further assistance with the monitoring of calls to ensure the quality of advice is kept to the highest standards. This all contributes to the success of and delivery ofresults set by the team Captain and Senior Management in delivering exceptional customer service.
The Call Monitoring Administrator role is a fantastic opportunity for someone looking to develop a career in the insurance industry, working for a firm who value the growth and personal development of their staff, whilst providing a rewarding, fun and supportiveenvironment to achieve ambitious goals.
**Responsibilities**
- Using an existing QA process to manage and monitor the sales calls made by protection advisors
- Marking the calls against a set scoring sheet
- Providing constructive and coherent feedback on calls
- Working with the Business Support team to help with delivering weekly feedback to senior management
**Essential Skills and Experience**
- No experience required - Full training given
- Attention to detail
- Organised and able to manage their day
- Confident and personable
- Good communication skills
- A strong work ethic and a willingness to go above and beyond
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