Enforcement Support Administrator

3 months ago

Harlow, United Kingdom CESL Full time

**Hours**:37.5 hours per week, 7.5 hours per day between the hours of 7am and 6pm

**Location**:Harlow

**Reporting to**:Enforcement Support ManageR

**About Us**

Court Enforcement Services Limited is one of the largest and fastest growing High Court and Civil Enforcement companies in the UK.

Since forming in 2014, we have managed over 100,000 High Court Writs and recovered more than £187 million for our clients. We work with legal professionals and creditors including utility companies, local authorities, businesses and individuals to recover unpaid County Court Judgements (CCJ’s) sooner rather than later.

We are also specialists in property-related enforcement including Commercial Rent Arrears Recovery (CRAR), Forfeiture of Lease and dealing with squatter and trespasser related issues. Delivering an approach that differs from traditional providers or panels we have worked tirelessly to earn our reputation as a leading High Court Enforcement company. We are committed to ensuring that fair treatment is embedded in every engagement with clients, customers and staff and we are also focused on protecting our clients’ brands and reputation.

**Introduction**

As Enforcement Administrator you will be responsible for monitoring and managing all aspects and processes of enforcement agent administration. You will be responsible for reviewing cases and contacting agents on a regular basis to discuss issues and performance. A key part of your role will be identifying issues and improvements and relaying these to senior management

**Core Duties and Responsibilities**
- Review agent holdings and oversee the chasing of overdue jobs.
- Reviewing jobs for allocation and reallocation and determining which agents to instruct Reviewing upcoming allocations and identifying resource requirements
- Monitoring the Enforcement mailbox.
- Recognising any agent issues and raising to management
- Making regular calls to enforcement agents to identify any issues.
- Performing spot checks when in cases for paperwork to ensure that enforcement agents are working in accordance with our policies.
- Being the first point of contact and providing daily support to the enforcement agents in a timely manner.
- Managing DVLA enquires on the internal system.
- Running HPI checks on vehicles.
- Tracing companies and debtors using tools provided

**Additional Responsibilities and Training Requirements**:

- Such duties as directed by a manager, as may from time to time, be reasonably required.
- Previous experience using Nexum would be beneficial

**Requirements**:

- Excellent written and verbal communication skills.
- Knowledge of Microsoft office functions, such as Outlook, Word, Excel.
- Ability to use your own initiative, as well as working in a team.
- Confident, articulate, and professional when dealing with customers (agents) over the phonE

**Job Types**: Full-time, Permanent

Pay: £23,500.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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