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The Scottish SPCA Animal Helpline responds to emergency calls dealing with animals in distress and other related animal matters. The Animal Helpline fields over 230,000 calls per annum and our Inspectors and Animal Rescue Officers will attend over 85,000 incidents this year.

Applicants should have excellent telephone and customer care experience and a keen interest in animal welfare. Previous call or contact centre experience is desirable.

Call levels vary considerably over the year; therefore, the Animal Helpline operates an annualised seasonal shift system on flexible rotas.

Hours of work are working up to 4 days out of any 7, on a rota basis to include weekends, working up to 9 hours per day between the hours of 8am and 8pm.

**All applicants must be flexible to work between the hours of 8am and 8pm.**

For further information relating to this position, please click on the job description.

**CVs and covering letters will not be accepted.**

**Please note that applicants who do not meet the above criteria or provide the required information will not be considered.**

Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer.

Scottish Charity No SC 006467

**Details**:
**Type**:
Fixed Term - Full Time

**Location**:
Dunfermline

**Hours**:
30 hours per week

**Salary**:
£18,720 per annum (CP3)

**Interview Date**:
w/c 10/06/2024

**Closing Date**:
Monday 3rd June 2024