Senior Service Advisor

2 days ago

Blackburn, United Kingdom Audi Full time

**The Opportunity**:
As a Senior Service Advisor for Swansway you’ll be reporting into the Aftersales Manager. You'll be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will lead the front of house Service Advisor team and offer outstanding customer care to our customers.

You will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities.

**More about the role**:

- Provide a knowledgeable, responsive, and efficient service
- Manage and allocate Service Advisor workload day to day
- Work closely with the Workshop Controller and ensure priority job cards are managed
- Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up
- Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
- Maintain knowledge of retention products and services upselling where appropriate
- To discuss and up-sell additional work to the customer, where appropriate
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers

**More about you**:
Essential:

- Minimum of 24 months experience working in a dealership as a Service Advisor with stepping up to lead a team
- Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
- Results focused, you will be resilient and overcome obstacles to succeed
- A good technical awareness or understanding of vehicles and components
- Experience of upselling products or services
- Must have a valid driving licence

**A bit more about the family**:
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years

**Benefits of working for Swansway Group**:

- Company pension scheme
- Life assurance (death in service benefit)
- Holidays that increase with length of service
- Long service recognition
- Cycle to work scheme
- Annual flu jab
- Discounts on products and services

  • Service Advisor

    3 days ago

    Blackburn, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor – Blackburn - £30,000 + Bonus – Main Dealership Our client, a main dealership is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in BlackburnRole – Service Advisor Location – Blackburn Salary - £30,000 Basic Salary with a OTE of £45,000 The Service Advisor role comes with a...

  • Service Advisor

    3 days ago

    Blackburn, United Kingdom CV-Library Full time

    Service Advisor – Blackburn - £30,000 + Bonus – Main Dealership Our client, a main dealership is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in Blackburn Role – Service Advisor Location – Blackburn Salary - £30,000 Basic Salary with a OTE of £45,000 The...

  • Senior Auditor

    6 hours ago

    Blackburn, United Kingdom Service Care Legal Full time

    Job OverviewAudit Advisor position available at Service Care Legal in North West England. The role involves working on statutory audits, independent examinations for charities and Solicitors' Accounts Rules assignments.This is a great opportunity to expand on existing audit and accounting experience at a Semi Senior level. You will work in teams to support...

  • Service Advisor

    7 months ago

    Blackburn, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ67R3- Job Type- Full time- Location- Blackburn, Lancashire, England- Salary- £26500-£30000 per annum**Job description**: **Vacancy - Service Advisor - Blackburn** We are looking to recruit an experienced and professional Automotive Service Advisor for a thriving dealership in the Blackburn Area. Working hours are 8:30am to 6:00pm...

  • Service Advisor

    7 months ago

    Blackburn, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ67- Job Type- Full time- Location- Blackburn, Lancashire, England- Salary- £26500-£30000 per annum**Job description**: **Vacancy - Service Advisor - Blackburn** We are looking to recruit an experienced and professional Automotive Service Advisor for a thriving dealership in the Blackburn Area. Working hours are 8:30am to 6:00pm...

  • Service Advisor

    7 months ago

    Blackburn, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Blackburn** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    1 week ago

    Blackburn, United Kingdom NC Associates Full time

    **Service Advisor / £23,000 - £25,000 / Blackburn / Excellent Benefits / Permanent** NC Associates are looking to recruit a Service Advisor to join a prestige firm based in Blackburn. **Duties**: - Welcome all customers at Service Reception in a warm and professional manner - Advise customers of any additional work required - Book vehicles into the...

  • Customer Service Advisor

    6 days ago

    Blackburn, United Kingdom Jobwise Full time

    **Would you like to work in a Customer Services Advisor role for a highly successful and table family owned business where staff feel truly valued and the company develops all senior levels roles from within? The role comes with benefits that include 21 days annual leave, the ability to work either from home or in the office, free onsite car parking, company...

  • Parts Advisor

    1 day ago

    Blackburn, United Kingdom Octane Recruitment Full time

    Parts Advisor - BlackburnSalary: Up to £27,000 Basic + Bonus Hours - Monday - Friday, 8:30am - 5pm, Saturdays on a rotaRef - OC19138We have a new job vacancy available for a Parts Advisor in Blackburn. My client is one of the leading main dealerships in the UK and they're rapidly growing, making it the perfect time to join. This role suits a Parts Advisor...

  • Parts Advisor

    2 days ago

    Blackburn, United Kingdom CV-Library Full time

    Parts Advisor - Blackburn Salary: Up to £27,000 Basic + Bonus Hours - Monday - Friday, 8:30am - 5pm, Saturdays on a rota Ref - OC19138 We have a new job vacancy available for a Parts Advisor in Blackburn. My client is one of the leading main dealerships in the UK and they're rapidly growing, making it the perfect time to join. This role suits...

  • Service Advisor

    7 days ago

    Blackburn, United Kingdom The Solution Auto Full time

    **Service Advisor - Blackburn** Our client, a very well established dealer group with a fantastic reputation, is looking to recruit an experienced Service Advisor This role is offered on a Permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of up to £28,000 and a generous, uncapped...

  • Service Advisor

    7 months ago

    Blackburn, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JA1313- Job Type- Full time- Location- Blackburn, Lancashire, England- Salary- £30000-£36000 per annum**Job description**: **Service Advisor - Blackburn Area** Basic - Up to 30k DOE Realistic OTE - 35k - 36k Mon - Fri - 8.00am - 6.00pm Saturdays on a rota basis paid at time and a half We have a very good opportunity for a Service...

  • Service Advisor

    7 months ago

    Blackburn, United Kingdom Stoneacre Full time

    **About the role** We are excited to be recruiting for a Senior Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer...

  • Service Advisor

    1 week ago

    Blackburn, United Kingdom Lookers Full time

    **Service Advisor,** **Lookers, Volkswagen Blackburn** **Salary: £23,000- £28,000** We're looking for a Service Advisor to join the team here at Blackburn Volkswagen. This role is offered on a Permanent basis on a 42 hour per week contract including; Saturday mornings on a rota. We offer a very competitive starting salary of £23,000- £28,000 per annum...

  • Senior HR Advisor

    7 months ago

    Blackburn, United Kingdom Careium Full time

    **Senior HR Advisor** **Blackburn, Lancashire (Hybrid)** **37.5 hours per week** **Competitive Salary & Benefits** **About Us.** We are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our clients maintain and enjoy a richer and more independent...

  • Customer Service Advisor

    7 months ago

    Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth and completion of...

  • Customer Service Advisor

    7 months ago

    Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth and completion of...

  • Customer Service Advisor

    7 months ago

    Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: Monday to Friday 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth...

  • Service Advisor

    7 months ago

    Blackburn, United Kingdom Lookers Plc Full time

    Overview: **Lookers Volkswagen Blackburn** **Contract Type: Permanent, full time** **Salary: £26,000 - £28,000 per annum plus £4,800 bonus** **Hours: Monday - Friday 08:00- 17:30 Saturday: 08:30-12:30 (rota basis)** Lookers Volkswagen Blackburn are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists...

  • Customer Service Advisor

    6 days ago

    Blackburn, United Kingdom NC Associates Full time

    **Customer Service Advisor / £23,000 - £25,000 / Blackburn / Excellent Benefits / Permanent** NC Associates are looking to recruit a Customer Service Advisor to join a prestige firm based in Blackburn. **Duties**: - Welcome all customers at Service Reception in a warm and professional manner - Advise customers of any additional work required - Book...