Outbound Contact Sales Agent

2 weeks ago

Stockport, United Kingdom Centrica Full time

**Are you passionate about sales whilst delivering exceptional Customer Service? If so, we have a great opportunity for you**
- Location: Stockport based but flexibility to work from home and come into the office once a month if preferred
- Permanent position
- Salary: £21,068 per annum plus fantastic reward scheme
- 33 days holiday (inc Bank Holidays), generous pension scheme, medical insurance plus a whole host of other great benefits to suit your lifestyle

Our Contact Sales Agents will proudly solve, retain and sell relevant services through effortless experience, keeping our customers’ homes and businesses safe, warm and working whilst driving our growth. We have roles available on our Home Installations outbound dialling team.

You will be working 37 hours per week and the shifts available are:

- Between the hours of 9am-7pm Monday to Friday (no weekend working and a Friday early finish) on a 2-week rotational shift pattern
- This outbound role attracts a fantastic commission scheme - £12k OTE per annum (300% cap)

**Accountabilities**:

- Increase growth by promoting a free no obligation quotation for a new boiler installation and follow up on previous quotes to encourage customers to continue their journey
- Identify and understand customer needs in order to provide a consistently high-quality service
- Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service driving positive Net Promoter Score.
- Deliver customer outcomes that meet British Gas values and our commitment to treating customers fairly
- Deliver on operational KPI’s including sales and conduct
- Demonstrate effective behaviours

**The Person**:

- Ability to build effective customer relationship - both internal and external
- Product promotion and sales closure skills
- Excellent communication skills and the ability to articulate in a clear and concise manner
- Demonstrate positivity and enthusiasm about new and/or challenging tasks
- Ability to perform in a regulated sales environment
- Inbound and Outbound capability to support commercial and customer needs
- Ability to adapt to varying customer demand across various channels including voice, chat and text.
- Displays an ongoing commitment to learning and self-improvement

**_ At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it_**

**PLEASE APPLY ONLINE** by hitting the '**Apply**' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

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