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Endoscopy Booking Clerk

8 months ago

Bristol, United Kingdom North Bristol NHS Trust Full time

Liaise with patients, making and taking phone calls to book and change patients appointments for an Endoscopy procedure. Provide patients with information regarding their appointment. Liaise with medical, nursing, secretaries and reception staff in the confirmation of bookings for Endoscopy patients. Undertake all the administration required for patient appointments including the confirming of appointments and dispensing of prescribed bowel preparations for procedures.

To monitor and assist in preparing data regarding the care pathways process on a monthly basis; supporting the performance of the department by leading on the validation of patient pathways both prospectively and in the nationally reportable monthly returns. Input patients details on to the reporting system in preparation for their procedure. Undertake general office and clerical tasks to support the department. Book patients to locally agreed booking rules and within trust and government waiting targets, escalating to the support manager with any problems.

Manage the Endoscopy waiting lists including both surveillance and active waits. This involves adding patients to the lists, triaging referrals, vetting surveillance requests, allocating appointments and liaising with the relevant medical secretaries. This will be for all new, surveillance and recall endoscopic procedures. Working from / updating DM01 spreadsheets.