Nhs Booking Clerk

3 weeks ago


Bristol, United Kingdom Source-Group.uk Full time

Source Group are looking for a dynamic individual to support the Booking & Scheduling team, as a Booking Scheduler you will be facilitating bookings for all patients who require an out-patient appointments or procedure. This exciting role will also include dealing with inbound and outbound calls to agreed professional standards.

**Responsibilities**:

- Provide a professional customer service to all patients and their carers/families, ensuring patience, empathy, compassion and coherence at all times.
- Covering reception areas, booking of new and follow up appointments as well as covering their telephone lines
- To always maintain and respect the need for patient confidentiality.
- Respond to requests from patients to cancel or reschedule appointments. This includes via telephone and in response to requests made through the text message reminder service.
- Input patient data into the system making sure all information is correct.
- Managing time scaled assignments.
- General admin duties.
- Manage waiting lists and input into comprehensive records.
- Using the Trust’s systems and private organisations systems to update accordingly.

**Requirements**:

- Must have worked within a role that involves speaking with patients.
- Excellent Attention to detail.
- Excellent communication / telephone skills
- Reliable
- NHS experience (Preferred NHS Endoscopy expereince)
- I.T system and call handling expereince

**Start Date**: ASAP

**Working Schedule**: Monday - Friday, 37.5 hours per week, 9am - 5pm with 30 min unpaid break

**Contract Length**: Initial 4 month contract, very strong chance of extension

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- No weekends

Work Location: One location



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