Imaging Booking Clerk

5 months ago


Bristol, United Kingdom North Bristol NHS Trust Full time

Provide a professional and competent appointment service for patients and staff for the Radiology Department. Act as a point of contact for Imaging appointment queries for patients, referring professionals and staff from other hospitals Check patient demographics in CRIS (Computerised Radiology Information System) with the hospital system Manage various modalities orders, request, pending and vetting lists Allocate/offer appropriate appointment times using independent judgement in line with departmental and national guidelines Confirm appointments in writing ensuring appropriate information is provided for the patients (including relevant prep) Manage any re-book appointments in line with departmental and national guidelines. Follow up patients who fail to respond to their appointment (DNA) adhering to the appropriate process. Manage appointment confirmation details (updating CRIS).

Input and update accurate attendance, personal and appointment details on CRIS When required receive and assist patients and all visitors attending the department ensuring request forms and other documentation is correctly completed. Have a flexible approach to enable the continuous smooth running of the office. Form and maintain good working relationships with all linked professionals and colleagues in the department. To ensure any compliments and complaints, from any source, are reported immediately to their Line Manager.

Adhere to the Trust and Departmental policies, procedures and guidelines These will include: Health & Safety Quality Assurance Infection Control Major Incidents Dress code Sickness absence Punctuality etc. Participate in Annual Appraisal reviews with a nominated appraiser. Support and participate in training. Assist in audit/data collection as required Report all incidents of injury to themselves or patients to a line manager and complete appropriate incident form.


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