Medical Secretary

5 months ago

London, United Kingdom CRGH Full time

**Medical Secretary**

**Job Title** Medical Secretary to Consultants

**Accountable to** Operations Manager

**Qualifications/Experience** **Degree or A Level, at least 2 years as a PA/Secretary

**Hours** **Full Time, 37.50 hours per week flexible to stay late occasionally

To provide an efficient and responsive administrative, organisational, and logístical service to the a Consultant helping them to manage and prioritise his time. The primary duties will be working closely on diary management and professional care of his patients and fielding inquiries from internal and external stakeholders. Efficiently deal with the administration of patient enquires for other doctors within the team. And deal with patient inquiries to resolution.

**Key skills;**
- Experience of handling a wide range of enquiries with both excellent verbal and written communication skills
- Excellent customer service skills and the ability to put the needs of the patient first.
- Experience of taking and writing minutes and transcribing dictations into letters
- Ability prioritise manage workload and to work on own initiative with mínimal supervision to tight deadlines
- Ability to deal with difficult situations with a sensitive professional approach
- Experience of using Microsoft Office packages, particularly Word, Excel, PowerPoint and Outlook and assisting Consultants with presentations and managing patient contacts.

**Role and responsibilities;**
- Serves and protects the health care of the patient by adhering to professional standards, clinic policies and procedures within HFEA, CQC and ISO requirements
- To communicate effectively with all members of the unit and maintain continuity of patient care. Without discrimination or prejudice against a persons sex, religion, age, race, ethnicity, quality. or diversity.
- Work closely with the Consultant by screening incoming telephone calls; recording and transmitting messages from patients and visitors
- Work closely with the Consultants organizing, organising diaries
- Build rapport with patients and handle inquiries with sensitivity, follow through or expedite when necessary in order to conclude matters and update the patient
- Introduction to patients at the start of treatment and liaising with them in a calm, professional and caring manner, keeping their Consultant abreast of any questions or concerns raised by the patient.
- Be the key contact for the patient, throughout their treatment journey and liaise with other departments on behalf of the patient or doctor to ensure patient inquiry addressed and resolved.
- Deal with unscheduled enquires from patients and visitors from the UK and overseas efficiently and promptly
- Handle referrals to and from other health care providers; scheduling appointments for the Consultant, including, blood test scans and other investigations.
- professional meetings, conferences; teleconferences, travel arrangements and processing expenses
- Keep Consultants office equipment working by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance to ensure, clinical office runs smoothly.
- Arranges meetings with internal and external collaborators, setting up meeting rooms, organising refreshments or booking dinner/lunch arrangements
- Take minutes, complete dictation and audio typing. Also work closely with other secretaries on the completion of clinic typing within 7 working days and completion of any other admin tasks
- Enhances Clinicians reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Attend meetings to ensure best practice is being shared, keep abreast of any changes within CRGH and HFEA guidelines.
- Responsible for ensuring own, annual mandatory training is kept up to date and attend any additional training to enhance skills for the role.

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