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Medical Secretary

1 month ago


London, United Kingdom St. George's Medical Centre Full time

Job summary

Full-Time MedicalSecretary (Maternity Cover) - Hendon NW4

Fixed-Term Contract

Medical Secretary to cover maternity leave wantedto work for a busy, friendly, doctors surgery in Sunningfields Road, LondonNW4.

This is a position is part of a team, as we have anexisting Medical Secretary working part time.

Priority will be given to those with MedicalSecretary experience within a GP practice/healthcare organisation. Those whocan prove they have transferrable skills are also welcome to apply.

Workinghours: -

Monday - 09:00to 17:00 ( hours + 30 min lunch)

Tuesday - 09:00to 17:00 ( hours + 30 min lunch)

Wednesday -09:00 to 17:00 ( hours + 30 min lunch)

Thursday - 09:00to 17:00 ( hours + 30 min lunch)

Friday - 09:00to 17:00 ( hours + 30 min lunch)

Starttime can be changed up to 1 hour either way subject to mutual agreement.

Pay is £ per hour.

Total of hours, and you may be asked to doadditional hours to cover absence.

Interviews will be planned for December 2024.

Althoughthe exact date is to be confirmed, we expect the start date to be in February2025.

Whenapplying please state any notice period that you may have to serve your currentemployer.

ClosingDate: Monday 2nd December 2024.

No agencies.

Main duties of the job

Primary Responsibilities

Typing letters, reports and associateddocumentation as required

Liaising with external agencies such ashospitals and community services, ensuring referrals are processed efficiently.

Manage all enquires in an effective manner.

Maintain an accurate referral database

Process calling letters as requested.

Scanning of patient related documentation andattaching scanned documents to patients healthcare records

Input data into the patients healthcare recordsas necessary.

Process referrals using the electronic referralsystem (ERS)

Process requests for information SAR,insurance / solicitors letters and DVLA forms

Process patient letter requests and invoice forprivate work accordingly

Answer incoming phone calls, transferring callsor dealing with the callers request appropriately.

Manage all administrative queries as necessary.

Carry out system searches as requested.

Maintain a clean, tidy, effective working areaat all times.

Support all clinical staff with generaladministrative tasks as requested.

Secondary Responsibilities

In addition to the primaryresponsibilities, the medical secretary may be requested to:

Partake in audit as directed by the audit lead.

Produce meeting agendas and record the minutesof meetings.

Support reception / administrative staff,providing cover during staff absences.

Complete opening and closing procedures inaccordance with the duty rota.

About us

We are a wellestablished, popular practice at the heart of the local community in Hendon,London NW4. Our key statistics are: -

5 partner practice

12,600 patients

5salaried GPs, 2 nurses, 2Health Care Assistants, 3 practice pharmacists

Teaching & training practice,single site, practice owned

EMIS Web, Docman & FrontDeskcomputer systems

Paperless practice

QOF high achiever

Strong links with CCG

RatedGOOD by CQC (31 December 2019) with some outstanding points of note

Job description

Job responsibilities

Job Summary

To be responsible for undertakinga wide range of secretarial and administrative duties and the provision ofadministrative support to the multidisciplinary team. Duties can include butare not limited to, the processing of information (electronic and hard copy) ina timely manner, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers in accordancewith current policies, including the use of the electronic referral service(eRS).

Equality, Diversity &Inclusion

A good attitude and positiveaction towards ED&I creates and environment where all individuals canachieve their full potential. Creating such an environment is important forthree reasons: it improves operational effectiveness; it is morally the rightthing to do, and it is required by law.

Patients and their families havethe right to be treated fairly and be routinely involved in decisions abouttheir treatment and care. They can expect to be treated with dignity andrespect and will not be discriminated against on any grounds including age,disability, gender reassignment, marriage and civil partnership, pregnancy andmaternity, race, religion or belief, sex or sexual orientation. Patients have aresponsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treatedfairly in recruitment and career progression. Staff can expect to work in anenvironment where diversity is valued and equality of opportunity is promoted.Staff will not be discriminated against on any grounds including age,disability, gender reassignment, marriage and civil partnership, pregnancy andmaternity, race, religion or belief, sex or sexual orientation. Staff have aresponsibility to ensure that you treat our patients and their colleagues withdignity and respect.

Safety, Health, and Wellbeing.

St. Georges Medical Centre iscommitted to supporting and promoting opportunities to for staff to

maintain their health, well-being,and safety. You have a duty to take reasonable care of health and safety atwork for you, your team, and others, and to cooperate with the management teamto ensure compliance with health and safety requirements. All personnel are tocomply with the Health and Safety at Work Act 1974, Environmental ProtectionAct 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999and other statutory legislation.

Confidentiality

St. Georges Medical Centre iscommitted to maintaining an outstanding confidential service. Patients

entrust and permit us to collectand retain sensitive information relating to their health and other matters,pertaining to their care. They do so in confidence and have a right to expectall staff will respect their privacy and always maintain confidentiality. It isessential that if the legal requirements are to be met and the trust of ourpatients is to be retained that all staff protect patient information andprovide a confidential service.

Quality & ContinuousImprovement

To preserve and improve thequality of our output, all personnel are required to think not only of whatthey do, but how they achieve it. By continually re-examining our processes, wewill be able to develop and improve the overall effectiveness of the way wework. The responsibility for this rests with everyone working within thepractice to look for opportunities to improve quality and share good practice.

This practice continually strivesto improve work processes which deliver health care with improved resultsacross all areas of our service provision. We promote a culture of continuousimprovement, where everyone counts, and staff are permitted to make suggestionsand contributions to improve our service delivery and enhance patient care.

Learning and Development

The effective use of training anddevelopment is fundamental in ensuring that all staff are equipped with theappropriate skills, knowledge, attitude, and competences to perform their role.All staff will be required to partake and complete mandatory training asdirected by the training coordinator, as well as participating in the practicetraining programme.

Staff will also be permitted(subject to approval) to undertake external training courses which will enhancetheir knowledge and skills, progress their career and ultimately, enable themto improve processes and service delivery.

Collaborative Working

All staff are to recognise thesignificance of collaborative working. Teamwork is essential inmultidisciplinary environments. Effective communication is essential, and allstaff must ensure they communicate in a manner which enables the sharing ofinformation in an appropriate manner.

Service Delivery

Staff at St. Georges MedicalCentre must adhere to the information contained with practice policies andregional directives, ensuring protocols are always adhered to. Staff will begiven detailed information during the induction process regarding policy andprocedure.

Primary Responsibilities

The following are the coreresponsibilities of the medical secretary. There may be on occasion, a requirementto carry out other tasks; this will be dependent upon factors such as workloadand staffing levels:

Typing letters, reports and associateddocumentation as required

Liaising with external agencies such ashospitals and community services, ensuring referrals are processed efficiently.

Manage all enquires in an effective manner.

Maintain an accurate referral database

Process calling letters as requested.

Scanning of patient related documentation andattaching scanned documents to patients healthcare records

Input data into the patients healthcare recordsas necessary.

Process referrals using the electronic referralsystem (ERS)

Process requests for information SAR,insurance / solicitors letters and DVLA forms

Process patient letter requests and invoice forprivate work accordingly

Answer incoming phone calls, transferring callsor dealing with the callers request appropriately.

Manage all administrative queries as necessary.

Carry out system searches as requested.

Maintain a clean, tidy, effective working areaat all times.

Support all clinical staff with generaladministrative tasks as requested.

Secondary Responsibilities

In addition to the primaryresponsibilities, the medical secretary may be requested to:

Partake in audit as directed by the audit lead.

Produce meeting agendas and record the minutesof meetings.

Support reception / administrative staff,providing cover during staff absences.

Complete opening and closing procedures inaccordance with the duty rota.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public

Desirable

Experience of administrative duties Experience of working in a health care setting as a medical secretary

Skills

Essential

Excellent communication skills (written and oral) Strong IT skills including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure

Desirable

EMIS user skills

Personal Qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure