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Weekend Receptionist

4 months ago

Lancaster, United Kingdom Ashton Manor Full time

Ashton Manor is located in South Lancaster and is a 67 bed, state of the art care home. We care about our residents and helping everyone to lead an active, safe and secure life is our goal.

At Evermore Care, we believe in delivering meaningful person-centred care to our residents, while ensuring our team are offered ongoing opportunities for professional and personal development.

Ashton Manor boasts a modern working environment and lives by Evermore Cares vision and values: Wellbeing, Respect, Community and Freedom.

We are looking for a weekend receptionist to joining the expanding team at Ashton Manor. The Receptionist will ensure all visitors to the home are welcomed, provide refreshments, ensure telephone calls are handled in a timely manner and provide support to the management team.

We are looking for someone that has excellent IT skills, good attention to detail and someone who is extremely customer focused.

**What we can offer you**:

- A supportive and friendly company
- A chance to be part of a programme of continuous improvement by training, development and providing a career path for each individual.
- Access to a range of training and qualifications
- Company Workplace Pension Scheme
- Refer a Friend scheme
- Salary above minimum wage
- On site parking
- Set shift patterns on a two-week rolling rota
- Uniform is provided
- DBS is free of charge
- Staff meals are provided

**Main Duties**:

- Acting as first point of contact for all visitors to the home
- Delivering excellent customer service to residents, visitors and contractors
- Support the home manager and administrator with clerical duties such as printing, filing and data recording
- Dealing with enquiries, assisting with show rounds of the home and sales
- Answering the door bell, meeting and greeting visitors
- Assist with ordering
- Coordinate training for staff and monitor outstanding training
- Prepare new resident paperwork and new resident welcome packs
- Coordinate resident visits to the home
- Keep resident records up to date, such as contact details & paperwork
- Daily communication of pictures & videos to residents’ families

**Desirable Skills & Qualities**:

- Excellent verbal and written communication skills
- Previous administration experience would be desirable
- Confident and energetic
- Working knowledge of computers, technology systems and Microsoft Office packages
- Knowledge of working in a care environment would be advantageous
- Have a ‘can do’ and positive attitude
- Good time management and organisational skills
- Ability to work as part of a team and independently

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: £9.50-£10.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking

Schedule:

- Day shift
- Weekends only

Application question(s):

- Are you confident in using Microsoft Word & Excel

**Experience**:

- Admin: 1 year (required)
- Customer service: 1 year (required)

Work Location: One location