Senior Customer Relations Administrator
5 days ago
As Senior Customer Relations Administrator you will be the main point of contact for both customer enquiries and processing sales orders through the internal system. As well as leading the administrative functions of a varied and growing business.
**Client Details**
Our client is a leading commercial graphics company specialising in signage, workwear & design services. They are continuing to grow and develop the organisation. The opportunity to progress and develop are endless
**Description**
As Senior Customer Relations Administrator in the Grays Office, your daily duties and responsibilities will include:
- To update the sales hub
- To place jobs onto the in-house system.
- To create quotes & invoices on Xero.
- To take card payments over the phone and in person.
- To respond to crash repair companies by providing pricing, placing jobs onto the system, and booking into the diary.
- Book jobs into the diary for non-vehicle items such as sign fittings.
- To quality & quantity check orders prior to giving them to the customer
- Creation and implementation of systems and processes to ensure efficient ongoing administration in all areas of the business
- Involvement in business, facilities, and development projects
- Management of office and company provisions and supplies
- Management and development of the office-based team
**Profile**
To be considered for this opportunity, you must have previous experience in an administration role, ideally in the motor or graphics industry, and managerial experience.
We are also searching for the following attributes:
- Excellent communication skills both written and verbal
- Process creation, management, and improvement
- Ownership and responsibility
- Strong numeracy skills
- Professional and proactive attitude to work
- To be able to handle multiple projects at a time
- A passion to learn within your role
- A Team player who can also work on their own initiative
- Passionate about going above and beyond for your customers
- Strong knowledge of Microsoft packages (Excel, Word, Outlook, etc)
**The successful Senior Customer Relations Administrator will be rewarded with**:
- A competitive salary of £28,000 pa
- An excellent working environment with a friendly team
- Full training & support from the company Director
**Confidentiality**; All communications are completely confidential. We will always contact you to discuss your requirements before submitting your CV to our client.
If you do not hear back from us within 2-working days, unfortunately, you have not been shortlisted for this role.
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