Meeting and Events Coordinator

3 weeks ago

East London, United Kingdom RBH Management Full time

**Job Ref**:RBH12511

**Branch**:Crowne Plaza Docklands

**Location**:Crowne Plaza Docklands, London

**Salary/Benefits**:£24,958.00 per Annum

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Insert shift pattern/flexible arrangements if any

**Hours per week**:40

**Posted date**:27/07/2023

**Closing date**:29/08/2023

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A MEETING AND EVENTS COORDINATOR AT CROWNE PLAZA DOCKLANDS**
- What you'll be doing..._

Reporting to the Meeting and Events Manager, the successfully recruited Meeting and Events Coordinator will have excellent interpersonal skills and will be a crucial part of the team.

As Meeting and Events Coordinator, you must be self-motivated and be personable in the way you deal with people, who believe in delivering the best possible standards in guest service. The role requires excellent interpersonal skills to handle guest complaints and show you care by being thoughtful in the way you welcome and connect with guests. You will be pro-actively responsible for the groups and events to ensure a seamless turnover from the event management team to the Hotel operation. To prepare all documentation to the satisfaction of the customer and assist in coordinating all event details including the processing of all paperwork and correspondence directly with nominated external suppliers and internal hotel departments. In addition, you will deal with all enquiries promptly and efficiently, meet and greet all clients for show rounds in order to convert business.

The Meeting and Events Coordinators is also responsible for maintaining an efficient filling system for quick and easy locations of all future contracts and working closely with reservations department, food and beverage and the finance team.

It is essential to have a positive, ‘can do’ attitude and a drive to excel, good listening skills to provide team and client-oriented service and to build relationships with key clients.

**Your key areas responsibility will include**:

- To receive enquiries and take the appropriate follow up action necessary to convert this to a ‘sale’
- Handle all enquiries and bookings, offering a personal service as per the standard operating procedures.
- To handle Conference Event enquiries and liaise with revenue manager, conference and events manager and director of sales to optimise meeting room revenue potential for the hotel
- As a member of the Conference Events team maximise conversion and revenue for rooms and meeting room sales
- To be involved in sales activities if required, to ensure the successful launch and continued business success of the hotel
- To ensure a smooth operation of the Conference Events department and liaise with Operations to ensure all events operate efficiently and to customer satisfaction.

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

Full training will be provided, experience is welcomed but not essential.

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

Crowne Plaza London Docklands - Excel is a great urban hideaway in the heart of London's thriving Docklands area. Located only 5 minutes' walk from the Docklands Light Railway station, it's an ideal base for visiting the city's many attractions.

Emirates Airline Cable Cars are located just next to the hotel, making for a fun and convenient form of travel or just a high flying experience with spectacular views of London. The hotel's restaurant with al fresco terrace dining and swimming pool and health club give you those much needed comforts after a hard days shopping and exploring.

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