Customer Service, Recruitment

6 months ago

Preston, United Kingdom Jarvis Training Management (Rawtenstall) Full time

**Summary**

JTM offer government funded learning programmes in Nails & Beauty Therapy to learners who are funded through Advanced Learner Loans. Working towards Level 3 awards, Learners are aged 19+ and may be seeking a change in career direction, be undertaking the qualification around employment, or may be embarking on a new skill for their own reasons.

As part of our team, we are not restrictive to tight job specifications because we recognise that our staff frequently offer individual skills to the business, gained through prior life experience or qualification. We recognise and embrace individuality and entrepreneurship too, frequently unmeasured or unquantifiable through qualification or prior experience. We are always keen to have a conversation around flexibilities or adaptions to this challenging and rewarding role, recognising the broader talents you may have. Working as part of our team, it is quite essential that you possess a ‘can do’ attitude and are willing to support and work with colleagues in a positive and constructive way, assisting all with a positive life balance.

If you feel you possess these unquantifiable (softer) skills which can only be discussed through interview, we wish to hear from you.

**Key Qualifications**
- You are passionate, approachable and feel you know how to connect with applicants/ learners to deliver outstanding customer experience.
- You can align all this information and recognise that each learner is different and has the right to be treated individually.
- You bring the highest level of integrity, honesty, and accountability in all that you do, every single day.
- You know how to listen and offer good feedback and relate well to all kinds of people. When faced with a challenging opportunity, you know who to connect with and when.
- You believe and understand how to communicate, that communication is key to success.
- You actively listen and discuss the possibilities with applicants. learners and colleagues alike. You are capable of communicating with different forms of media and technology and if not, seeking support to understand and learn how.
- You know how to build support with colleagues and partners as well as applicants and learners, through communication, teamwork, and welcoming attitude to training where needed.
- You create excitement and support with applicants and learners.
- You are keen to Understand how the business and funding works, the strategies for sustaining profitable growth and sustaining our position within the market and occupational sector.
- Processing lead enquiries informed through website, social media, and broader media sources/ recommendations.
- liaising with Training Management and Educators to confirm and support training programmes during the enrolment and course induction stages, feeding into the planned/ projected course delivery schedule.
- Support in the ordering of required learner kits, training materials and in-house printing resources when necessary, ensuring these arrive in plenty of time before each course starts
- Support and communicate with the marketing team in the producing of website content such as schedules, FAQs for applicants and course descriptions.
- Support in the maintenance of accurate and well-presented marketing literature and training materials, including course PowerPoint presentations for applicants and enrolments.
- Communication, respond and engage in the reviewing and responses to applicants/ learners’ feedback from engagement activity.
- Support in the collection and reporting of learner attendance from Educators across the sites (within the day of session delivery)

Finally, in terms of attributes, our ideal person will:

- Professional, clean, and appropriately presented and for work at all times
- have strong administrative skills with a good eye for detail and accuracy
- be methodical and organised in your working and able to stay calm under pressure
- Embrace change and taking opportunities to communicate change when it arises
- be IT confident, communicating ways of looking for the better way to do things and to be more effective
- have a great telephone manner and excellent communication skills
- be engaging when talking to people and be tenacious in following up opportunities
- be ambitious and goal focussed with a desire to progress within the organisation
- be a team player and willing to help others
- have experience with Microsoft Office suite, including Excel and PowerPoint

**Salary**: From £30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Rochdale and Preston: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: JTMRecAug23

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