Customer Experience Agent

6 months ago


Southampton, United Kingdom The Vaults Group Full time

**Responsibilities**:

- Commitment to excellent customer service - handling all inbound customer queries in a timely, efficient, and friendly manner.
- Conducting customer branch tours and managing security access, always maintaining client discretion.
- Handling large volumes of cash in line with the 4-eye policy.
- Creating invoices for all Vault and Bullion services to customers.
- Delivering high levels of process control and security.
- Commitment to all aspects of Health & Safety.
- Maintaining and securing accurate customer records to guarantee GDPR.
- Consistently ensuring first-class housekeeping.

**Benefits**:

- Birthday off each year as a free holiday
- Company pension
- Staff discount on our services
- Eye care scheme
- Yearly performance-based pay review
- Health & Wellbeing Programme

**Shift Pattern**:

- Every Saturday 10 am to 3 pm
- Every other Sunday 10 am to 3 pm

**Job Types**: Part-time, Permanent

**Salary**: £11.60 per hour

Expected hours: 5 - 10 per week

Schedule:

- Every weekend
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person



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