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Gp Receptionist/administrator
4 months ago
Shift pattern : 8 am - 1 pm or 1.30 - 6.30 pm or 8 am-6.30 pm
- shifts can be full days, half days or both
Minimum - 20 hours
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
**MAIN DUTIES AND RESPONSIBILITIES**
- Greet patients and visitors to the practice.
- Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
- Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.
- Ensure computerised appointment system is up-to-date.
- Respond and/or redirect all patient and visitor requests accordingly.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
- Set-up of new patients onto the computer system.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
- Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
- Ensure reception and waiting areas are kept neat and tidy
- Re-stocking of information leaflets as appropriate
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administration tasks as allocated on rota organised by Reception Manager.
- Printing and sorting discharge letters as allocated on rota organised by Reception Manager.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
- Regularly check message column on Emis to check all messages have been actioned.
- Maintain deceased board (manual and electronic).
- Amalgamation of new patient records.
- Check fridge daily for lab specimens.
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
**Job Types**: Part-time, Permanent
**Salary**: £10.70-£11.70 per hour
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Customer service: 5 years (required)
Work Location: In person
Application deadline: 10/01/2024
Reference ID: LYNW20
Expected start date: 15/01/2024
