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Senior Service Designer
4 months ago
**Details**:
**Reference number**:
- 286901**Salary**:
- £50,694 - £58,000- Based on capability. The base salary of this grade is £50,694. Offers made above this will be made up with a specialist pay allowance**Job grade**:
- Grade 7**Contract type**:
- Permanent**Business area**:
- GDS - GOV.UK**Type of role**:
- Digital
- Information Technology**Working pattern**:
- Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Bristol, ManchesterAbout the job
**Job summary**:
GDS exists to help government make brilliant public services that empower people in the UK. We work at the very centre of government to drive digital transformation, focused on users. We build and maintain common platforms, products and tools for others to use and create great public services that are accessible, inclusive and easy to use. We also work with departments to identify patterns, share learning and create change to make government more efficient.
Our teams are organised around delivering on our priorities. These are:
- making it easier for people to find what they are looking for on GOV.UK
- building common service platforms to make it simpler and cheaper to build quality digital services
- promoting agile, user-centred design practices both in the UK and across the world
GOV.UK is the groundbreaking single website for the UK government with more than 700,000 pages, 30 million monthly users, and home to hundreds of vital public services. As a Senior Delivery Manager, you will lead one or more multi-disciplinary teams to research, design, build and ship major changes to GOV.UK. Your team will be part of the award-winning GOV.UK programme, and will be empowered to improve the way the people interact with the government at national scale.
GOV.UK is currently one of the top 25 most visited websites in the UK, and it’s our responsibility to be iterating and improving all the time as technology and user needs change. This role includes opportunities to experiment with new technologies and platforms with the potential to transform how the public interacts with GOV.UK.
GOV.UK aims to set the bar for the user experience and accessibility of public services internationally. Our work has been recognised with D&AD wins for design, the Horace Hockley award for our work on the Coronavirus pandemic, and multiple Women in Tech Excellence awards. This is grounded in a culture of user-centred working and investing in our team’s expertise. You will be line managed by an experienced delivery leader, able to access professional training of your choice, and peer-learning through a GDS community of more than 30 delivery managers.
The GOV.UK programme is part of the Government Digital Service (GDS). GDS also works on a wide range of products that help government build better public services. These include shared platforms for payments and notifications, a government-wide design system, and new unified digital identity product. As a result, there’s a range of opportunities to learn about and work on different kinds of products as your career develops. Our CEO Tom Read’s blogpost is a good overview of what GDS works on.
**Job description**:
As a senior Service designer you’ll:
- lead and coordinate design work in your team, supporting other designers where necessary
- work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
- use research and analytics to understand users needs, identify service failures and test different designs
- design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
- champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
- collaborate with designers in other teams and departments, reviewing each other's work and developing shared patterns
**Person specification**:
We’re interested in people who:
- have experience of guiding, supporting and mentoring others
- have experience in designing services for users in complex environments
- have experience in making effective decisions with user research data
- have experience of working with senior stakeholders and ability to negotiate important design decisions
- have experience of engaging with people in a variety of ways (eg, workshops or co-design activities)
- have an understanding of the importance of inclusive, equitable, accessible and sustainable public services
**Behaviours**:
We'll assess you against these behaviours during the selection process:
- Working Together
- Making Effective Decisions
- Leadership
- Seeing the Big Picture
- Communicating and Influencing
- Delivering at Pace
**Benefits**:
The benefits of working at GDS
There are many benefits of working at GDS, including:
- flexible hybrid working with fl