Reservations & Events Coordinator

3 weeks ago


Liverpool, United Kingdom Crowne Plaza Liverpool City Centre Full time

This role is essential to contributing to the success of the Sales and Revenue team, therefore, must perform the following tasks in a busy environment to the highest standards:

- Daily administration of individual reservations, small to medium conference and events
- Convert enquiries to confirmed bookings and accurately communicate booking terms and conditions to our customers.
- Deliver effective communication between the office, reception, accounts and operations teams ensuring successful delivery of all requests and requirements through use of system tools and weekly meetings
- Maximize revenue through upselling and regular communication within your department.
- Positive promotion of IHG sales and loyalty initiatives.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Faultless communication and telephone skills
- Excellent organisational skills
- Positive, welcoming attitude
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Proactive approach to tasks
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Fluent English both verbally and written
- Strong organisation skills and attention to detail

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a hotel reservation or reception role
- Previous experience in a sales led environment

**Salary**: £10.00 per hour

**Benefits**:

- Employee discount
- Gym membership
- On-site parking

Work Location: One location



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