![Crowne Plaza Liverpool City Centre](https://media.trabajo.org/img/noimg.jpg)
Reservations & Events Coordinator
3 weeks ago
This role is essential to contributing to the success of the Sales and Revenue team, therefore, must perform the following tasks in a busy environment to the highest standards:
- Daily administration of individual reservations, small to medium conference and events
- Convert enquiries to confirmed bookings and accurately communicate booking terms and conditions to our customers.
- Deliver effective communication between the office, reception, accounts and operations teams ensuring successful delivery of all requests and requirements through use of system tools and weekly meetings
- Maximize revenue through upselling and regular communication within your department.
- Positive promotion of IHG sales and loyalty initiatives.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Faultless communication and telephone skills
- Excellent organisational skills
- Positive, welcoming attitude
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Proactive approach to tasks
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Fluent English both verbally and written
- Strong organisation skills and attention to detail
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a hotel reservation or reception role
- Previous experience in a sales led environment
**Salary**: £10.00 per hour
**Benefits**:
- Employee discount
- Gym membership
- On-site parking
Work Location: One location
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