Assistant Centre Manager

7 days ago

London, United Kingdom RM Group Holdings Limited Full time

Ideally this role would suit an individual who has experience within the commercial office space sector. The position is to assist in running a busy, vibrant, multi tenanted building, populated with many creative and tech clients.
- **In addition to basic salary there are is a generous bonus scheme and a host of benefits.**_
- **Location: East London.**_

**Main Responsibilities**:
**Customer Service**
- Be the first point of contact for visitors and customers by maintaining a public presence. within the building.
- Provide first class customer service to all customers, and visitors to the centre.
- Engage with all existing customers, and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
- Ensure all day to day customer needs and complaints are handled effectively and efficiently to ensure total customer satisfaction.
- Ensure all reception/admin requests are well managed.

**Sales**
- Encourage sales by conducting viewings of vacant space, selling the benefits of the space and the Centre, and explaining the Lettings terms and maximising other added value services - i.e. meeting rooms,
- Familiarisation with competing centres and services in the local areas.
- Promote and assist in managing meeting rooms and other services where applicable

**Team Management**
- Supervise and motivate the on-site team.
- Encourage good communication, team work and an entrepreneurial environment within the wider Centre team.
- Work closely with the Facilities Management team to ensure good, open communication across the Centre(s).
- Deputise in the absence of the Centre Manager.

**Marketing, Community Management and Sustainability**
- Encourage building and maintaining community within the Centre.
- Assist in hosting networking events to create and forge new relationships with potential customers and relevant stakeholders.
- Assist in producing and distributing a monthly customer newsletter.
- Use relevant social media platforms to increase awareness of both customers and the Centre in the wider community in accordance with policies
- Support and promote sustainability programme through the customer base and other stakeholders.

**Centre Management**
- Assist in identifying value enhancing Centre improvements and recommend these to the Centre Manager.
- Work effectively with the Facilities Management team to ensure high standards of presentation, maintenance, and arrange reactive works if necessary.
- Ensure compliance with Health and Safety Policy and all associated statutory requirements throughout the centre.
- Be familiar with customers moving in and out, including management of the dilapidations process and unit prep in line with Company procedures.
- Ensure that all customers are complying with the lease terms.
- Full implementation of the Centre procedures.
- Carry out specific tasks as agreed with the Centre Manager.

**Health & Safety**
- Comply with Health and Safety at Work Act 1974:

- Responsible for ensuring compliance with Health and Safety policies and procedures, and all associated statutory requirements throughout the centre.
- Carry out compliance checks in support of FM
- To assist or deputise in coordination of fire drills and evacuations as required
- In conjunction with FM, monitor, update and action control measures

**Finance**
- Work within the service charge budget with the Centre Manager, FM Manager and other colleagues
- Encourage sales to achieve company targets, ensure rent and service charge income are to full target levels.
- Assist with arrears collection prior to handing over difficult cases to Credit Control team.
- Assist in the management of Business Rates expenditure ensuring optimisation in the reduction of payable rates.

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